Customer Service/Account Support Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: Customer Service/Account Support role at AS Colour Inc in Charlotte, NC offers a full-time position with a salary range of $22 - $24 an hour. Responsibilities include managing B2B customer inquiries, utilizing CRM software, handling order progress, and fostering customer relationships. Ideal candidates have 1 year of customer service experience, strong sales skills, and the ability to work in the US permanently. Benefits include health, dental, vision insurance, 401(k) matching, and a positive work environment with growth opportunities. Apply now for this exciting opportunity.
Job Description
Customer Service/Account Support AS Colour Inc Charlotte, NC Job Details Full-time $22 – $24 an hour 19 hours ago Benefits Health insurance Dental insurance Vision insurance 401(k) matching Qualifications Sales Customer service 1 year Negotiation Entry level Time management Full Job Description Customer Service Account Support – Charlotte, NC Full Time Established in 2005 in Auckland, New Zealand, AS Colour has grown from humble beginnings in Central Auckland to now operate five distribution facilities and twenty-five retail locations across NZ, AU, US and UK. As a company, we firmly believe that longer-lasting products are better for the environment. By creating exceptional quality garments built to last, we aim to reduce waste and encourage conscious consumption. We have a unique opportunity to join our Customer Service team. This role is based in our new Charlotte, NC facility and will be looking after our ecommerce and wholesale accounts. It will be a great opportunity if you are customer focused, enjoy sales and work with a fantastic team.
What you will do:
Support a dedicated group of B2B customers by answering/assisting any inquiries, resolving issues or quoting on bulk orders. Answer inbound phone calls from new, wholesale & retail customers. Use of ticketing pipelines in HubSpot (Customer Relationship Manager software) to deliver a high level of support to our customers. Using
MYOB EXO
(Enterprise software) to manage and monitor order progress. Help with customer returns, credits and exchanges of orders. Build relationships with a selected group of B2B customers to encourage support of the range and grow sales. Completing wholesale applications & onboarding new customers. We want to work with someone who has: 1 year Customer Service – apparel, fashion or streetwear would be advantageous. Strong sales and negotiation skills and able to convert sales with a wide range of customers. Proven high levels of customer service skills. Competency with CRM systems and adapting to new software. Confidence to deal with a range of stakeholders both internal and external. Excellent time management skills and ability to prioritize a demanding workload. The right to live and work in the US permanently.
Excellent benefits include:
Being part of an international growing company. Competitive sector wages & benefits. Positive work environment and epic staff events. Focused on internal promotions. Ethical and sustainable business practices. Health Insurance including Medical, Dental, Vision, Life and ST & LT Disability with employer contribution (to Health & Vision). 401K Retirement with employer matching. If you meet these criteria and are ready for a new challenge – apply now!
