Customer Service Rep. Position Available In Mecklenburg, North Carolina

Customer Service Rep.
Customer Service
Charlotte, North Carolina
Added

• May-02-2025 Temp-To-Hire Our client, an international consumer products company, seeks a Customer Service Rep.

on a temp-to-hire basis. This position will go full time staff for the right candidate. This role is perfect for tech-savvy, detail-oriented individuals who thrive in a fast-paced environment.

Customer Service Rep Responsibilities:

• Input customer and contract information into SAP systems
• Data Entry in to MS Excel
• Moderate to heavy phone support for customers
• Answer and respond to inbound customer email inbox questions
• Administer product tracking, coordinating with the Customer Experience Manager for installations, and support administrative and operational functions
• Verify and maintain the accuracy of documents, requirements and valid account contacts, ensuring compliance with policies.
• Provide sales representatives with assistance regarding customer contract billing, inventory, equipment usage, and support as needed.
• Support sales representatives in creating compliant contracts for promotions or specials, fostering teamwork to achieve company and departmental objectives.

Qualifications:

• 1 or more years’ experience in customer service with a sales organization of products
• Exceptional attention to detail and strong organizational skills.
• Proficiency in Microsoft Office, particularly MS Excel, to analyze data and support operational efficiency.
• Excellent written and verbal communication skills, facilitating clear and effective communication with stakeholders.
  , demonstrating your technical proficiency in utilizing enterprise software.
• Strong team player focused on achieving company and departmental objectives.

Hours:

8:00 am

• 5:00 pm Fridays/Remote (work-from-home)