Customer Service Representative Position Available In Mecklenburg, North Carolina

Role Full-time Customer Service Representative Location Carolina Veterinary Specialists Charlotte
2225

Township Road, Charlotte, NC, US Customer Service Representative Summary of Position:

The receptionist is often the first point of contact with a new client or referring veterinarian. There is only one chance to make a positive first impression and it takes exceptional service skills to make it happen. The receptionist must be friendly, professional, courteous, show urgency and appropriate concern at all times. They must be efficient in handling difficult service situations and skilled at basic accounting and cash handling. They must be positive, empathetic and optimistic at all times.

Duties and Responsibilities:

Greet clients in a friendly, professional, and efficient manner
Answer multi-line phone system and direct the calls accordingly
Obtain medical and other information from referring vets
Schedule and confirm appointments
Check-in patients in the hospital according to schedule and prepare patient files
Page overhead to notify appropriate departments that patients have arrived
Scan or otherwise record medical records
Make sure the lobby and reception areas are organized and neat, including stocking and cleaning the beverage areas for clients
Fax, file, and distribute faxes and other documents
Obtain deposits and other payments from clients
Client admission and check out
Use system email
Print and distribute daily schedules
Process credit applications
Mail out prescriptions

Competencies/Requirements:

Customer Service
Multi-Tasking
Cash handling
Professional appearance-
Smiles and positive attitude
Computer and business system proficiency
Verbal and written communication skills
Phone systems Experience with: Veterinary environment, terminology, and protocols
Working effectively as a team
Organization skills

Education:

High School diploma or equivalent Client Focus Acts with customers in mind. Establishes and maintains effective relationships with customers and gains their trust and respect. Teamwork Works with and helps others to accomplish goals. Customer Service Refers to the ability to satisfy the expectations and requirements of customers, both internal and external. This also refers to the Doctors and Team members as well as Clients. Displays courtesy and sensitivity and responds promptly to service requests. Identifies customer needs and explains services clearly. Use of Technology Able to use technology to accomplish tasks and optimize performance. Appearance Is appropriately dressed in order to suit the needs of the Job. Our front office staff is required to dress in a professional manner at all times. Team members must be well groomed which includes professional hairstyles and haircuts. Any employee who has contact with clients, or who works in or passes through the public part of the medical center, should dress either in their medical uniform or in “business casual” attire. Dependability Refers to the ability to be relied upon to perform a task in the way required and to complete the assigned job duties and responsibilities. Attendance Attendance refers to the consistency that an employee shows in turning up for work and completing normal work hours. Action Oriented Adapts to change and considers new approaches. Pay Range
$14—$17 USD At PetVet Care Centers, we’re committed to a Culture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 420 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive. Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact. You care for pets. We care for you. PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law.

EOE, M/F/D/V

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