Customer Service Representative (Office and Administrative Support) Position Available In Mecklenburg, North Carolina

Job Description:

Company Overview:

This company is a leading HVAC companycommitted to delivering exceptional heating and air solutions. Weare currently seeking a dedicated and customer-focused individualto join our team as a Customer Service Representative JobResponsibilities

• Serve as the primary point of contact forcustomers, providing outstanding customer service and addressinginquiries, service requests, and concerns.
• Provide exceptionaland empathetic customer service, ensuring all inquiries are handledwith care and professionalism.
• Schedule service appointments forcustomers and coordinate with field technicians.
• Record andmanage customer information, service requests, and interactions inthe company’s database (Service Titan).
• Maintain accurate recordsof all customer interactions, including call logs and servicerequests.
• Assist in managing emergency service requests anddispatching technicians as needed.
• Address customer concerns,resolve issues, and escalate complex matters to the appropriateteam member.
• Adhere to company policies and procedures forquality assurance and customer satisfaction.
• Collaborate withother team members and technicians as needed to ensure a seamlesscustomer service experience.