Customer Service Specialist Position Available In Mecklenburg, North Carolina

Customer Service Specialist Eastwood Homes – 3.5 Charlotte, NC Job Details Full-time $26.44 – $31.25 an hour 20 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Microsoft Word Microsoft Excel Microsoft Access Customer service Mid-level Windows Microsoft Office Warranty issues management Phone etiquette 2 years Communication skills Full Job Description Building Locally, Leading Nationally Top 50 Homebuilder Nationwide, #6 Best Place to Work, Top 10 Privately-Held Businesses in NC, Builder of the Year Award Recipient! Why Eastwood Homes? Founded in 1977, Eastwood Homes is a privately-held residential homebuilder dedicated to providing homes of exceptional value and outstanding craftsmanship in nine divisions and four states throughout the Southeast region. With almost 50 years of experience and 24,000 home closings, Eastwood Homes prides itself on offering more than just a place to live, we offer a way of life for homeowners and employees alike. We invite you to join our team of dedicated, motivated, and passionate professionals and experience the true meaning behind our company motto, Built with Care. Why Apply as a Customer Service Specialist? At Eastwood Homes, we know that happy homeowners are vital to our success; therefore, it’s our goal to ensure 100% customer satisfaction. Join our full-service Customer Care department to help foster referral business and address warranty needs submitted by current Eastwood homeowners. The Customer Service Specialist must maintain a positive rapport with customers as interactions will directly affect the perception of the company brand and quality of the product offered. It is an important, challenging and rewarding career.

Customer Service Specialist Responsibilities:

• Facilitate all incoming customer warranty request to the Eastwood Homes’ Service Department
• Initiate all outbound communication to Homeowners from warranty submissions via the Eastwood Homes’ website
• Assist in the resolution of service related issues
• Support in documenting all action items related to warranty requests
• Manage all company initiatives with regard to service after the sale
• Issue follow-up communication to customers to ensure a smooth transition into their new home
• Provide general office support Aside from our happy homeowners, we know that no one is more vital to our success than our team members.

For your success and well-being, we offer competitive compensation, challenging opportunities for growth, a comprehensive benefits package including a , and a fun environment in which you can thrive both professionally and personally! Will you join us?

Customer Service Specialist Qualifications:

• Availability Monday-Friday 8:30-5 pm
• 2 to 4 years of experience in the Homebuilding and/or warranty industry
• Excellent written, verbal communication and customer service skills
• Ability to maintain a clean, organized work environment and manage tight deadlines with minimal direct supervision
• Thorough working knowledge of Windows operating system as well as various office software packages (Microsoft Word, Excel, and Access)
• Successful completion of a pre-employment drug and background screening
• Proper business attire and personal hygiene required to represent company in a professional manner

Job Type:

Full-time Pay:

$26.44 – $31.25 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift

Work Location:

Hybrid remote in Charlotte, NC 28208