Customer Service Specialist : 196517 Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Customer Service Specialist position in Charlotte, NC offers a pay rate of $24.00 per hour. Responsibilities include handling customer complaints, answering inquiries, processing orders, and interacting with customers via phone or in person. Candidates should have at least 5 years of customer service experience. This is a full-time contract position with a morning shift schedule, requiring a high school diploma or equivalent.
Job Description
Customer Service Specialist :
196517 3.9 3.9 out of 5 stars Charlotte, NC 28214 HKA Enterprises is unable to support C2C. 3rd party submissions and C2C requests will not be considered for any positions.
Description:
Pay:
$24.00 per hour Investigations, dispatching, processing orders for bad underground, creating work orders for replacement cable and pole, communicating to customers. Correcting errors. Using Maximo, SAP/C4C, ARGUS, CRT, SALR. ETC. Interacts with customers; gives information in response to inquiries about accounts, products, and services.
Typical Functions:
Take care of and settle customer complaints. Answers customers’ questions regarding product or service and operation or maintenance. Receives and processes orders/applications, provides information concerning pricing, changes in service, discontinuance, and shipping. The nature of products and services is at a level of complexity that usually involves up to two years of directly related study, training, and/or experience to acquire job know-how. May talk with internal/external customers by phone or in person to ensure the best service is possible. Consults with customers to obtain information and explain available services. Investigates and corrects errors, following customer and company records. Perform program data management activities as needed, including running reports, updating data. Adjusts complaints concerning billing or services rendered. Refers to complaints of product or service failure to appropriate departments for investigation. Coordinates customers’ service needs with other departments as required to ensure customer service. May solicit sale of new or additional services or products. May visit customers’ premises to obtain order or resolve customer problems. 5-7 years? experience #
ASD Job Types:
Full-time, Contract Pay:
Up to $24.00 per hour
Shift:
Morning shift
Education:
High school or equivalent (Required)
Experience:
Customer service: 5 years (Required)
Work Location:
In person
