Customer Support Specialist Position Available In Mecklenburg, North Carolina
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Job Description
Job Title:
Customer Support Specialist Location:
Charlotte, NC Job Type:
Contract Position Summary:
We are seeking a Customer Support Specialist with prior call center experience and a strong customer service orientation. The ideal candidate will be adaptable, technically savvy, and comfortable working in a structured support environment that requires strict schedule adherence to ensure optimal phone coverage. This role involves providing Level 1 or 2 support via phone and email to end-users, with a focus on resolution over call volume.
Key Responsibilities:
Provide customer-centric support via phone, email, and ticketing systems Troubleshoot and resolve technical issues at a Level 1 or Level 2 capacity Maintain strict adherence to call center schedules to ensure proper phone coverage Deliver timely and effective solutions with a focus on first-contact resolution Document support interactions and technical solutions accurately Collaborate with peers and escalate issues when necessary Provide support across a range of platforms and environments
Required Qualifications:
Previous call center experience is preferred Prior experience in a technical support role (Level 1 or Level 2) Proficient with Microsoft Office and general PC skills Basic understanding of technical concepts and troubleshooting Strong verbal and written communication skills Proven ability to work in a fast-paced , support-driven environment Excellent customer service skills with a focus on user satisfaction
Desired Attributes:
Flexible and adaptable to changing schedules and support demands Strong problem-solving skills General technical exposure across multiple platforms and systems Ability to manage multiple support requests while maintaining attention to detail
Preferred Tools/Technologies:
Microsoft Office Suite (Word, Excel, Outlook, etc.) Basic knowledge of operating systems and network concepts Familiarity with ticketing systems (e.g., ServiceNow, Zendesk, etc.)
Job ID:
JOB-242026
Publish Date:
12 Jun 2025 Tagged as: Customer Support Specialist
