Customer Support Technicican Position Available In Mecklenburg, North Carolina

Customer Support Technicican Fireye

LLC – 3.6

Charlotte, NC Job Details Full-time $85,000 – $95,000 a year 10 hours ago Qualifications TCP Mid-level Product demos TCP/IP Leadership Full Job Description Fireye, LLC Fireye, LLC, located in Derry, NH, is a global leader in commercial combustion control systems, serving the HVAC and burner/boiler industries. Our mission is to create safer, smarter, and more sustainable solutions that positively impact both people and the planet. By driving innovation and efficiency, we’re helping shape a safer, more energy-conscious future. At Fireye, every day is an opportunity to make a difference. We’re proud of our diverse, world-class team and are committed to continuous growth and innovation. As we expand, we’re excited to welcome a new member to our Technical Support team—a critical role in delivering the outstanding service and technical expertise our customers rely on. If you’re passionate about technology and excel in a customer-focused environment, we invite you to join us and help lead the way forward.

About the role:

We are seeking a Customer Support Technician to lead our customer support efforts and ensure the highest level of technical assistance. This customer-facing role is essential to maintaining Fireye’s reputation for excellence by providing timely, knowledgeable, and solution-focused support for our burner and boiler control systems.

Key Responsibilities:

Serve as the first line of support for customer inquiries via phone, email, Teams, and messaging. Troubleshoot and resolve technical issues related to burner controls, flame scanners, and boiler systems. Maintain accurate service records using internal reporting systems. Travel to customer sites (approximately 25-30% annually) to support installations, training, and issue resolution. Stay current on product updates and new technologies. Collaborate with sales, marketing, product management, and engineering teams to address customer needs and resolve technical issues. Lead product demonstrations and customer training sessions. Manage technical tasks and provide leadership on small projects or support teams as needed.

Required Skills and Knowledge:

Strong understanding of electrical/wiring diagrams and combustion control systems. Familiarity with burner control sequences, flame scanners, and multi-meter diagnostics. Experience with SCADA systems, including Modbus RTU/TCP and BACnet TCP/IP protocols. Excellent communication, problem-solving, and organizational skills. Ability to work independently and in cross-functional teams. Strong leadership capabilities and a proactive mindset. P referred

Technical Experience:

Hands-on troubleshooting and startup experience with: Fireye Nexus, E110, MicroM, and BurnerLogix systems Honeywell RM7800, SOLA, ControLinks, Delphi, and Slate systems Siemens

LMV3 & LMV5

Autoflame MK5 through MK8 At Fireye, we offer a dynamic work environment where innovation and personal growth are encouraged. Join Fireye and help us shape the future of commercial combustion control solutions!