Express Service Advisor – Subaru Position Available In Mecklenburg, North Carolina

Express Service Advisor – Subaru Williams Automotive Group – 5.0 Charlotte, NC Job Details Full-time Up to $75,000 a year 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance Employee discount Opportunities for advancement Flexible schedule Life insurance Referral program Qualifications Customer communication Automotive repair Automotive service experience (Less than 1 year) Customer service Mid-level Driver’s License Automotive customer service experience Automotive service Individual consumer customer service Communication skills Dealership experience Full Job Description Overview We are seeking a dedicated Express Service Advisor to join our Williams Subaru team. The ideal candidate will serve as the primary point of contact for customers, providing exceptional service and support throughout their automotive repair experience. This role requires a strong understanding of automotive repair processes, excellent communication skills, and the ability to manage customer expectations effectively. Job description Williams Auto Group has been a trusted name in the Charlotte community for over 80 years. We pride ourselves on providing exceptional service and building long-lasting relationships with our customers. Our business is thriving, and we’re seeking enthusiastic individuals to join our team. We’re seeking a motivated and customer-focused Subaru Service Advisor to join our team and contribute to our success.

Duties & Responsibilities:

• Serve as main point of contact for customers receiving Express repair work in our dealership service department Responsible for identifying, selling, and documenting services for customers Advise customer on necessary and recommended services, offer additional services & repairs when appropriate Enter estimates and cost on service order and explain costs to customer Schedule follow-up appointments with customer Maintain CSI at or above company standards Document services performed Communicate directly with foreman and technicians regarding the status of service work Continuously learn new information and participate in required training Maintain an organized, clean and safe work area Other duties as assigned

Job Requirements:

Ability to work in a process-driven, fast paced environment Valid driver’s license and good driving record Must be able to pass background and drug screenings

Job Benefits:

Competitive base salary plus commission. Comprehensive training and support to help you succeed in your role. Health, dental, and retirement benefits. Employee discounts on Subaru vehicles and services. Opportunities for career advancement within the dealership. Competitive work schedule that promotes work-life balance, allowing you to enjoy your personal time while excelling in your career. No late nights! At Williams Subaru, we value our customers and our team members. If you’re a motivated, customer-oriented individual who is passionate about Subaru vehicles and exceptional service, we invite you to apply for this position. Join us in providing our customers with the best Subaru ownership experience! To apply, please submit your resume and a cover letter detailing your relevant experience and your commitment to delivering exceptional customer service at Williams Subaru.

Job Type:

Full-time Pay:

Up to $75,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance

Shift:

8 hour shift

Work Days:

Weekends as needed

Work Location:

In person