Remote Call Center Agent Position Available In Mecklenburg, North Carolina

Remote Call Center Agent Aspesouth Charlotte, NC Job Details Permanent | Full-time $29 an hour 4 hours ago Benefits Health insurance Dental insurance Vision insurance Opportunities for advancement Qualifications CRM software Customer service Call center experience Microsoft Office High school diploma or GED Bachelor’s degree Phone etiquette Communication skills Entry level Full Job Description $29 per hour Full time (Permanent position) Aspe-South LLC is a fast-growing company that provides top-notch customer service solutions to businesses in a variety of industries. As we continue to expand, we are seeking highly motivated and talented individuals to join our team as Remote Call Center Agents.

Responsibilities:

Handle inbound and outbound calls from customers with professionalism and empathy Provide outstanding customer service by answering questions, resolving issues, and upselling products or services when appropriate Follow call scripts and procedures to ensure consistency and accuracy in customer interactions Keep records of customer interactions and transactions in an accurate and detailed manner Collaborate with team members and management to meet and exceed performance targets Adhere to company policies and procedures at all times Continuously develop and improve knowledge of company products, services, and policies Maintain a positive and professional attitude in all customer interactions

Qualifications:

High school diploma or equivalent; Bachelor’s degree is a plus Previous customer service or call center experience is preferred Excellent communication skills, both verbal and written Strong phone presence and active listening skills Ability to multitask and work in a fast-paced environment Proficient in Microsoft Office and experience with CRM software is a plus Strong problem-solving and decision-making abilities Proven ability to work well in a team and independently Must have a quiet and distraction-free workspace at home Willingness to work flexible schedules, including evenings and weekends if needed

Perks:

Competitive salary and opportunities for advancement Comprehensive training program to ensure success in the role Work from the comfort of your own home Supportive and collaborative team environment Employee benefits package including health, dental, and vision coverage Company-sponsored events and team-building activities