Remote Call Center Representative Position Available In Mecklenburg, North Carolina
Tallo's Job Summary: The Remote Call Center Representative position offers $17/hr with weekly pay and medical, dental, and vision benefits. Requirements include 1-2+ years of call center experience, excellent communication skills, and a HS Diploma. The role involves assisting families with enrollment inquiries, ensuring student success, and maintaining accurate records. Scheduled Monday to Friday from 9:00am to 6:00pm EST, the anticipated start date is July 7th, 2025.
Job Description
Project Overview:
The Customer Service Representative works to build and maintain positive relationships with families interested in enrolling in our online educational programs. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions.
Key Responsibilities:
Assist families via inbound calls with questions and account updates. Advocate for students to help them navigate their enrollment experience. Review student accounts to address outstanding tasks and recommend actions for success. Organize workflow to ensure time management, data integrity, communication, and student retention. Maintain and document student records accurately in online systems. Participate in outbound calls for onboarding and retention. Protect student privacy by complying with FERPA regulations. Perform other assigned duties as needed.
Requirements:
1-2+ years of related call center experience. Transferable experience includes (Call center, retention, enrollment, etc.) Excellent communication and interpersonal skills. Ability to build rapport and establish trust with prospective students and families. Reliable internet connection and a distraction-free workspace Must have HS Diploma or equivalent.
Details:
100% remote | Equipment provided
Pay:
$17/hr. Pay cycle•weekly | medical, dental & vision benefits offered.
Schedule:
Monday•Friday | 9:00am•6:00pm
EST Anticipated Start Date:
July 7th, 2025. This position is a contract role anticipated to go through October 31, 2025.
