Service Advisor – Subaru Position Available In Mecklenburg, North Carolina

Service Advisor – Subaru Williams Automotive Group – 5.0 Charlotte, NC Job Details Full-time $65,000 – $95,000 a year 17 hours ago Benefits Health insurance Dental insurance 401(k) Flexible spending account Paid time off Vision insurance Employee discount Professional development assistance Flexible schedule Life insurance Referral program Qualifications Customer service Estimating for automotive engine repair Handling customer inquiries Mid-level Driver’s License Automotive customer service experience Automotive service Estimating for automotive tire repair Estimating for automotive transmission repair Automotive service record keeping 2 years Communication skills

Full Job Description Overview:

Williams Subaru, part of the trusted Williams Auto Group, is seeking a skilled and experienced Service Advisor to join our high-performing Fixed Operations team. With over 80 years of automotive excellence in the Charlotte community, we are proud to offer our customers—and our employees—an exceptional experience. We’re looking for a professional who thrives in a fast-paced service environment, can build trust with customers, and is confident advising on complex repairs and maintenance services. About the

Role:

As a Subaru Service Advisor, you will be the critical link between our customers and the service technicians. Your primary goal will be to ensure every customer receives clear, honest, and professional guidance throughout the service process. This position is ideal for someone who brings industry experience, understands the nuances of customer communication, and is comfortable with multi-point inspections, warranty guidelines, and upselling needed services with integrity.

Key Responsibilities:

Act as the main point of contact for service customers, managing everything from check-in to final delivery. Clearly communicate vehicle service needs based on technician recommendations and inspection reports. Accurately prepare estimates and explain costs, services, and warranties in a way that builds customer confidence. Proactively recommend and sell additional maintenance and repair services when appropriate. Manage and maintain high CSI (Customer Satisfaction Index) scores. Coordinate with technicians and parts department to ensure timely service completion. Handle warranty and recall processes in accordance with Subaru and manufacturer policies. Follow up with customers post-service to ensure satisfaction and encourage repeat business.

Qualifications:

2+ years of experience as a Service Advisor in a dealership or high-volume repair facility required. Strong knowledge of automotive systems and repair processes. Familiarity with DealerTrack & Xtime or similar systems preferred. Exceptional communication and organizational skills. Ability to multitask and stay organized in a fast-paced environment. Valid driver’s license and clean driving record. Must pass background and drug screenings.

What We Offer:

Competitive base salary plus performance-based commission (potential up to $95,000/year). Structured schedule with no late evenings—work-life balance is a priority. Health, dental, and 401(k) retirement benefits. Ongoing training and certification opportunities with Subaru. Employee discounts on vehicles, service, and parts. A collaborative and supportive work culture that values your experience and contribution. If you’re an experienced Service Advisor ready to take the next step in your career with a dealership that values your expertise, apply today and grow with us at Williams Subaru. : Submit your resume and a brief cover letter highlighting your experience and customer service approach.

Job Type:

Full-time Pay:

$65,000.00 – $95,000.00 per year

Benefits:

401(k) Dental insurance Employee discount Flexible schedule Flexible spending account Health insurance Life insurance Paid time off Professional development assistance Referral program Vision insurance

Shift:

Day shift

Work Days:

Rotating weekends

Experience:

Automotive service: 2 years (Preferred) Ability to

Commute:

Charlotte, NC 28212 (Required) Ability to

Relocate:

Charlotte, NC 28212: Relocate before starting work (Required)

Work Location:

In person