Customer Service Representative Position Available In New Hanover, North Carolina

Customer Service Representative

AVIS BUDGET CAR RENTAL – 3.4

Wilmington, NC Job Details Full-time From $14 an hour 18 hours ago Benefits Employee discount Qualifications Sales Driver’s License Entry level Full Job Description The Counter Sales Representative is an essential member of the airport location team and is the brand ambassador, providing the fastest, easiest, and most valued experience to our customers. The Counter Sales Representative provides attentive, courteous service to understand the customer’s travel needs.

Responsibilities:

Provide world class customer service by managing the rentals and returns process, in compliance with policies and procedures Personally welcome customers using with a pleasant greeting, assist in answering questions in a friendly manner Resolve customer issues and concerns professionally using effective customer service techniques Effectively communicate and offer ancillary products and services to enhance customer’s travel experience Emphasis on selling and revenue maximization on core products such as, but limited to, options to waive customer’s responsibility of damage, fuel options and vehicle upsells Answer telephone calls in a timely manner in accordance with best practices and policy standards Achieve personal sales goals while supporting the goals of the team Answer questions and provide directions in a courteous and expeditious manner Qualify and process customer rentals with accuracy and attention to detail Accurately record the customer’s information to complete the rental record and maintain all paperwork associated with the rental Maintain appearance appropriate for providing best in class customer service in accordance with established guidelines Drive continuous improvement by communicating customer feedback to team and engaging in action planning to improve operational performance and customer satisfaction Schedule 8-4

Tuesday-Saturday Job Type:

Full-time Pay:

From $14.00 per hour

Benefits:

Employee discount

Shift:

10 hour shift

Work Location:

In person