Service Advisor Position Available In New Hanover, North Carolina

Service Advisor Howard RV Center Wilmington, NC Job Details Full-time $50,000 – $60,000 a year 2 days ago Benefits Paid time off 401(k) matching Employee discount Qualifications Service writing Service writer experience (1-2 years) Customer service English Mid-level Driver’s License Automotive service Phone etiquette Communication skills Dealership experience Mechanical knowledge Full Job Description Company Overview Howard RV Center is a family-owned and operated full-service RV dealership that has been serving the community since 1979. Known for our excellent reputation, we specialize in selling, servicing, and providing parts and accessories for recreational vehicles. As the one of largest RV dealership in the Cape Fear Region, we pride ourselves on delivering exceptional customer service and expert advice. Summary We’re looking for a customer-focused RV Service Advisor to join our team and be the key liaison between our service department and valued customers. In this role, you’ll deliver outstanding service by welcoming customers, actively listening to their repair needs, and conducting initial RV inspections upon arrival. Responsibilities Act as the main liaison between customers and the service department. Assess customer needs and provide accurate estimates for repairs or services. Schedule appointments and manage service workflow to optimize efficiency. Communicate effectively with technicians to ensure timely completion of services. Maintain accurate records of customer interactions and service history. Provide exceptional customer service to enhance customer satisfaction and loyalty. Handle payment transactions accurately and efficiently. Requirements Proven experience in a dealership or automotive service environment is preferred. Strong customer service skills with a focus on building relationships. Basic knowledge of RVs and automotive systems and repair processes is beneficial. Excellent communication skills, both verbal and written. Ability to manage multiple tasks in a fast-paced environment. If you have a passion for customer service and want to be part of a dedicated team at Howard RV Center, we invite you to apply today! Join us in providing top-notch RV services to our valued customers.

Job Type:

Full-time Pay:

$50,000.00 – $60,000.00 per year

Benefits:

401(k) matching Employee discount Paid time off

Shift:

8 hour shift Day shift

Work Days:

Monday to Friday No weekends

Work Location:

In person