Service Advisor Position Available In New Hanover, North Carolina
Tallo's Job Summary: Join the WESTGATE AUTO GROUP team in Wilmington, NC as a Full-time Service Advisor, offering a salary range of $69,995 to $115,000 a year with benefits like paid time off, health insurance, and 401(k) matching. Ideal candidates have management skills, auto service experience, and excellent communication abilities. Opportunity for career growth and a supportive work environment.
Job Description
Service Advisor
WESTGATE AUTO GROUP
Wilmington, NC Job Details Full-time $69,995 – $115,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Employee discount Opportunities for advancement Qualifications Management Auto estimating Customer service Auto service management Driver’s License Vehicle maintenance Automotive service Communication skills Dealership experience Entry level
Full Job Description About Us:
Our franchise dealership in the Wilmington, NC area is dedicated to providing top-tier automotive service and customer care. We take pride in our strong reputation for excellence, offering high-quality vehicle maintenance and repair services while ensuring a seamless and professional customer experience.
Position Overview:
We are seeking a knowledgeable and customer-focused Service Advisor to join our team. The ideal candidate will have strong communication skills, a background in automotive service, and a commitment to delivering an outstanding experience for every customer.
Key Responsibilities:
Greet customers and assess their vehicle service needs with professionalism and attention to detail. Provide accurate estimates for service and repairs, clearly explaining recommended work and pricing. Serve as the primary liaison between customers and technicians, ensuring clear communication of work to be performed. Monitor service progress and keep customers updated on the status of their vehicles. Handle customer inquiries and concerns with a solutions-oriented approach. Assist with scheduling service appointments to maintain an efficient workflow. Ensure proper documentation of repair orders and maintain accurate customer records. Promote additional services and preventative maintenance based on manufacturer recommendations.
Qualifications:
Previous experience as a Service Advisor or in a customer service role within the automotive industry preferred. Strong knowledge of vehicle maintenance and repair processes. Excellent interpersonal and communication skills. Ability to provide top-tier customer service in a fast-paced environment. Proficiency with dealership management systems (DMS) and service scheduling software. Ability to multitask and work collaboratively with service technicians and other departments. Valid driver’s license with a clean driving record. Why Join Our Team?
Reputable Dealership:
Join a well-established and respected franchise dealership in the Wilmington area.
Growth Opportunities:
Opportunities for professional development and career advancement.
Supportive Work Environment:
Work with a dedicated team committed to customer satisfaction and success.
Benefits:
Competitive salary with performance-based incentives. Comprehensive health, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off and holidays. Employee discounts on vehicles, parts, and services.
Job Type:
Full-time Pay:
$69,995.00 – $115,000.00 per year
Benefits:
Employee discount Health insurance Paid time off
Shift:
10 hour shift 8 hour shift
Work Days:
Every weekend Monday to Friday Weekends as needed
Work Location:
In person
