Tech Savvy Customer Service Representative Position Available In New Hanover, North Carolina

FULL TIME + PART TIME

Tech Savvy Customer Service Representative Job at CPR Cell Phone Repair Wilmington, NC
As a sales associate in a CPR Cell Phone Repair location, you hold responsibilities that are critical to the success of the store. You are directly responsible for the customer service experience. It is your responsibility to assist any customer that comes through the door in a professional and timely manner. You will be responsible for the entire front end of the store. Cleaning and restocking inventory fall under this category. All phone calls and email inquiries fall under your jurisdiction; although you may need to seek assistance from your technical team to answer some of the more technical questions. You should be monitoring trends alongside the lead technician on defective parts, repeated re-repairs, and broken parts. Being mindful of numbers and setting revenue goals is important.
Skill Requirements – To be negotiated based on experience and qualifications
Ability to oversee multiple areas of the operation at once and delegate
Ability to develop and maintain a consistent and efficient workflow
Ability to monitor trends in all areas of the store: Sales, Repairs, Warranties, Part defects, Etc.
Proficient with POS System and balancing the cash register
Ability to reach sales goals
Exceptional customer service skills
Some understanding of technical “lingo”
Ability to Up-sell and finish a sale
Good understanding of our disclaimers
Good understanding of our in-store warranty system
Ability to answer email inquiries
Ability to answer and communicate effectively with customers over the telephone
Ability to handle B2B accounts and keep them organized (Passed down from outside sales/owners)
Ability to effectively handle customer complaints
Handle Email Estimates Requests
Assisting the Store Manager
Maintaining Store Inventory of Accessories
Maintaining quality store appearance.