Customer Service Representative Position Available In Onslow, North Carolina
Tallo's Job Summary: The Customer Service Representative position at 324 North Us 17, Holly Ridge, NC 28445 requires strong communication skills, independence, and a commitment to accuracy. Duties include client interaction, appointment scheduling, and administrative tasks. Basic computer proficiency and arithmetic skills are necessary, along with the ability to handle physical requirements. Previous veterinary or healthcare experience is preferred. Benefits include medical, dental, vision coverage, 401(k), and more.
Job Description
Customer Service Representative 2.5 2.5 out of 5 stars 324 North Us 17, Holly Ridge, NC 28445
Description:
Ideal Candidate:
Strong communication skills Ability to work independently, prioritize tasks, and meet deadlines Commitment to maintaining the highest standards of accuracy and compliance Gets excited about business process improvement Always looking to make processes more efficient and effective using technology Willing to listen and try new things and other people’s ideas
Duties/Responsibilities:
Greeting and interacting with clients in a friendly, professional, efficient manner Schedule appointments and maintain and update appointment calendar Comforting and reassuring clients in times of duress Receiving and managing incoming calls Assist in reviewing estimates and clarifying payment options, including processing payments. Obtaining client written documentation, including consent forms Relaying basic medical information to clients as directed by a veterinarian or technician Assisting the triage process by escalating client emergencies Maintain and update client records and patient information. Assist with administrative tasks, such as filing, data entry, and inventory management. Address and resolve client concerns or issues promptly and courteously. Other duties as assigned
Required Skills/Abilities:
Intermediate computer proficiency Basic arithmetic skills Ability to maintain confidentiality Excellent organizational, time management, and prioritizing abilities Personable, empathic disposition Capacity to work well during distressing situations
Requirements:
Physical Requirements:
Ability to sit for extended periods of time and walk intermittently Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time. The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation
Education and Experience:
Previous veterinary or healthcare experience preferred. Familiarity with veterinary software is advantageous
Benefits:
A choice between two medical plans with prescription drug benefits Dental and vision coverage are available 401(k) Savings Plan with employer match, including immediate vesting Life insurance for yourself, your spouse, and eligible dependents is available Paid time off / holidays Health Savings Account available Short-term disability available Supplemental critical illness and accident plans are available Uniform allowance Employee assistance program We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
