Service Advisor I Position Available In Pitt, North Carolina

Service Advisor I at Gregory Poole Equipment Company
Service Advisor I at Gregory Poole Equipment Company in Greenville, North Carolina
Posted in General Business 6 days ago.

Type:

Full-Time

Job Description:

Service Advisor I
5605 M.L.K. Jr Hwy, Greenville, NC 27834, USA Req #1754
Friday, May 2, 2025
PRIMARY

FUNCTION

include quoting and scheduling repair jobs in an efficient and professional manner and providing technical support through prompt, accurate and courteousmunications to all internal and external customers to achieve the best customer satisfaction possible.

ESSENTIAL DUTIES

Customer Service
Accept and coordinate customer inquiries and requests (phone, walk-in or mail) for machine repair/service.
Utilize a Visual format to schedule all repairs by Service Technicians providing assignments and direction to ensure efficiency, quality, and timeliness in meeting customermitments.
Advise Group Leader of any significant activity or potential customer concerns, major shifts in work loads, or time delays.
Monitor the status of ongoing jobs to provide the followingmunications:
Obtain approval for additional repairs found
Advise the customer of any significant changes in the repair process or delays in scheduledmitments.
Communicate the authorized repairs back to the Technician and coordinate repair.
Promote external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, andmunicating those findings promptly to all necessary personnel.
Administrative
Open all Service work orders, providingplete and accurate information for Technicians in a timely manner.
Process all work orders and paperwork generated by the technicians in a timely fashionpleting the following tasks:
Review and approve all work orders before forwarding to Service Administrators for closing daily.
Review and approve all work orders for timeliness and accuracy establishing a fair value for time entries to be billed to the customer.
Update work orders with an appropriate segment, job andponent code, and adequate maintenance notes to support necessary repairs.
Ensure that all Warranty W/O’s are closed within 5 days of the last date of labor.
Review, investigate, and approve all time collection discrepancies for shop personnel.
Review monthly the No Activity Work-in-Process report to maintain a minimum of 90% of all Shop work orders within a 10-day window.
Coordinate the quoting process for all shop related requests. Prepare, review and approve all quotes to insure professionalism and timeliness.
Maintain the Shop Tool Room in the following manner:
Ensure a consistent check-in and check-out procedure is followed.
Maintain a wish list of requested tooling.
Advise Group Leader of immediate needs for approval to purchase.
Delegate needed repairs to appropriate service Technician for repairs.
Investigate and authorize credit based on authority and parameters set by the Credit Department.
Technical
Provide technical troubleshooting and diagnosis assistance to all shop and field service personnel and coordinate assistance with the factory as required.
Maintain the Lift Service Dept.

Library by the following:

Receive and insert all new Technical Bulletins in master catalogs
Coordinate the mailing out of necessary information to Technicians as described in routing guide.
Maintain a check-in and check-out process of Library materials
Leadership
Consistently maintain positive, productive, and mature work ethics.
Set examples for others to follow by demonstrating a conscientious effort to perform as a team leader, treating all in a fair and equal manner.
Investigate rework related situations andmunicate back to the technicians involved in a positive way.
Work with Group Leader as a team to provide written support and presentation of Performance Reviews to each technician to provide coaching toward established career paths within thepany policy guidelines.

Minimum Requirements:

Education
High School graduate with 4 years’ experience in a similar administrative/advisor related position; or a two-year college with 2 years’ experience in a similar administrative/advisor related position.
Work Experience
(see above)
Physical
Must be able to work for long periods while seated. Must have the ability to clearlymunicate with internal/external customers on the phone or in person. Outstanding customer relations and pleasant personality is a must.
Must be PC literate with advanced skills in Microsoft applications, as well as data base management.
This job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.
Gregory Poole Equipment Company is an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
Other details
Job Family Advisor
Pay Type Hourly
initStaticMap(true);

PRIMARY FUNCTION

ninclude quoting and scheduling repair jobs in an efficient and professional manner and providing technical support through prompt, accurate and courteousmunications to all internal and external customers to achieve the best customer satisfaction possible.n nESSENTIAL DUTIESn nCustomer ServicennAccept and coordinate customer inquiries and requests (phone, walk-in or mail) for machine repair/service.nn nnUtilize a Visual format to schedule all repairs by Service Technicians providing assignments and direction to ensure efficiency, quality, and timeliness in meeting customermitments.nn nnAdvise Group Leader of any significant activity or potential customer concerns, major shifts in work loads, or time delays.nn nnMonitor the status of ongoing jobs to provide the followingmunications:nnObtain approval for additional repairs found nAdvise the customer of any significant changes in the repair process or delays in scheduledmitments.nCommunicate the authorized repairs back to the Technician and coordinate repair.nnn nnPromote external and internal customer relations and good will by investigating customer concerns, researching and providing justification material when required, andmunicating those findings promptly to all necessary personnel.nn nAdministrativennOpen all Service work orders, providingplete and accurate information for Technicians in a timely manner.nn nnProcess all work orders and paperwork generated by the technicians in a timely fashionpleting the following tasks:nnReview and approve all work orders before forwarding to Service Administrators for closing daily.nReview and approve all work orders for timeliness and accuracy establishing a fair value for time entries to be billed to the customer.nUpdate work orders with an appropriate segment, job andponent code, and adequate maintenance notes to support necessary repairs.nEnsure that all Warranty W/O’s are closed within 5 days of the last date of labor.nnn nnReview, investigate, and approve all time collection discrepancies for shop personnel.nn nnReview monthly the No Activity Work-in-Process report to maintain a minimum of 90% of all Shop work orders within a 10-day window.nn nnCoordinate the quoting process for all shop related requests. Prepare, review and approve all quotes to insure professionalism and timeliness.nn nnMaintain the Shop Tool Room in the following manner:nnEnsure a consistent check-in and check-out procedure is followed.nMaintain a wish list of requested tooling.nAdvise Group Leader of immediate needs for approval to purchase.nDelegate needed repairs to appropriate service Technician for repairs.nnn nnInvestigate and authorize credit based on authority and parameters set by the Credit Department.nn n nTechnicalnnProvide technical troubleshooting and diagnosis assistance to all shop and field service personnel and coordinate assistance with the factory as required.nn nnMaintain the Lift Service Dept.

Library by the following:

nnReceive and insert all new Technical Bulletins in master catalogsnCoordinate the mailing out of necessary information to Technicians as described in routing guide.nMaintain a check-in and check-out process of Library materialsnnn nLeadershipn nnConsistently maintain positive, productive, and mature work ethics.nn nnSet examples for others to follow by demonstrating a conscientious effort to perform as a team leader, treating all in a fair and equal manner.nn nnInvestigate rework related situations andmunicate back to the technicians involved in a positive way.nn nnWork with Group Leader as a team to provide written support and presentation of Performance Reviews to each technician to provide coaching toward established career paths within thepany policy guidelines.nn n

Minimum Requirements:

n nEducationnHigh School graduate with 4 years’ experience in a similar administrative/advisor related position; or a two-year college with 2 years’ experience in a similar administrative/advisor related position.n nWork Experiencen (see above) n nPhysicalnMust be able to work for long periods while seated. Must have the ability to clearlymunicate with internal/external customers on the phone or in person. Outstanding customer relations and pleasant personality is a must.n nMust be PC literate with advanced skills in Microsoft applications, as well as data base management.n n nThis job description is not intended to be all-inclusive. Your supervisor may request and assign you similar duties. Any major modification of this job role requires Human Resources approval.