Dispatcher/Customer Service Position Available In Randolph, North Carolina

Dispatcher/Customer Service Boyd’s Heating And Cooling

LLC 9712 US

Highway 220 Bus N, Randleman, NC 27317

Overview Job Title:

HVAC Dispatcher Location:

[Insert Location]

Company:

Boyd’s Heating & Cooling LLC Job Type:

Full-Time Job Summary:

Boyd’s Heating & Cooling LLC is seeking a reliable and organized HVAC Dispatcher to join our team. The dispatcher will be responsible for scheduling service calls, coordinating with technicians, and providing excellent customer service. This role is key to ensuring smooth daily operations and delivering prompt, dependable service to our customers.

Responsibilities:

Answer incoming calls and schedule service appointments Dispatch HVAC technicians to customer locations based on skillset, location, and urgency Communicate effectively with customers regarding service schedules, delays, or changes Update work orders and customer information in the system Monitor technician status and job progress throughout the day Handle emergency dispatching as needed Assist with maintaining accurate records of work completed and time tracking Provide administrative support to the service department Ensure all calls and jobs are responded to in a timely, professional manner

Qualifications:

Prior or service industry preferred) Strong organizational and multitasking skills Excellent communication and customer service skills Proficient with computers and dispatching software Ability to remain calm and efficient under pressure High school diploma or equivalent

Preferred Skills:

Knowledge of HVAC terminology and systems Experience with field service management software (e.g., ServiceTitan, Housecall Pro) (English/Spanish) is a plus Why Work With Us? Family-owned, faith-driven company with a supportive team culture Competitive pay and opportunities for advancement Consistent hours and a professional work environment

Job Type:

Full-time Pay:

$12.00 – $24.15 per hour Expected hours: 40 per week

Schedule:

8 hour shift Ability to

Commute:

Randleman, NC 27317 (Required) Ability to

Relocate:

Randleman, NC 27317: Relocate before starting work (Required)

Work Location:

In person