Service Advisor Position Available In Randolph, North Carolina

Service Advisor Modern Imports of Asheboro, LLC Asheboro, NC Job Details Full-time Estimated:

$46.4K – $88.3K a year 21 hours ago Benefits Paid jury duty AD&D insurance Paid holidays Disability insurance Health insurance Dental insurance 401(k) Tuition reimbursement Military leave Paid time off Vision insurance Employee discount Opportunities for advancement Bereavement leave Life insurance Qualifications Mid-level Driver’s License Communication skills Time management Full Job Description Modern Automotive is one of the region’s best dealership groups, serving the communities in North Carolina. Our team enjoys training programs, a fantastic culture, and opportunities for advancement, which are company-wide focuses to help you grow both personally and professionally. We’re interested in helping your career and adding to your resume because we know that happy employees lead to happier customers! Benefits Family Owned and Operated Company Medical, Dental, & Vision Insurance 401(k) Plan Paid Time Off (PTO) Employer-Paid Life Insurance Voluntary Life, AD&D, Short/Long Term Disability, Specified Disease, and Accident Insurance available Employee Discounts Educational Assistance Workers Compensation Insurance Holiday Pay Community Involvement Grant Bereavement Leave Jury Duty Leave Military Leave Growth opportunities Above-average industry pay Responsibilities Schedules service appointments. Obtains customer and vehicle data prior to arrival when possible. Greets customers in a timely, friendly manner and obtains vehicle information. Writes up customer’s vehicle problems accurately and clearly on repair orders. Test drives the vehicle with the customer as needed to confirm the problem or refer to test technician. Refers to service history, inspects vehicle, and recommends additional needed service. Advises customers on the care of their cars and the value of maintaining their vehicles in accordance with manufacturers’ specifications. Provides a complete and accurate written cost estimate for labor and parts. Establishes “promised time.” Checks with dispatcher, if necessary. Obtains customer’s signature on repair order; provides customer with a copy. Establishes customer’s method of payment. Obtains credit approval, if necessary. Notifies dispatcher of incoming work. Checks on the progress of repair throughout the day. Contacts customers regarding any changes in the estimate or promised time, explains cost and time requirements in detail, and gets proper authorization before any additional repairs are performed. Implements and maintains a service marketing program. Reviews repair orders to ensure that work is completed and additional work and authorization is noted. Closes repair order as appropriate. Ensures that vehicles are parked in assigned areas. Makes sure they are locked and all keys are marked and put away correctly. Keeps service department forms, menus and pricing guides up-to-date. Explains completed work and all charges to customers. Implements a quality control process to eliminate comebacks. Maintains high customer satisfaction standards. Handles telephone inquiries regarding appointments and work in process. Inspects all vehicles for body work, informs customer if work is needed, and provides an estimate for body work. Supervises all cleaning and prepping of new and used vehicles. Maintains a professional appearance. Keeps work area clean. Other duties may be assigned Qualifications Organized and friendly personality Demonstrated ability to manage others Time management skills Fantastic communication skills with your customers Professional, well-groomed personal appearance Consistent record of service and sales success Strong record of positive customer satisfaction results Team oriented and self-motivated Able to work with little supervision Clean driving record and valid driver’s license We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. Modern Toyota of Boone is an Equal Opportunity Employer and Drug-free Workplace Employer.

Behaviors Required Team Player:

Works well as a member of a group

Dedicated:

Devoted to a task or purpose with loyalty or integrity

Detail Oriented:

Capable of carrying out a given task with all details necessary to get the task done well

Motivations Required Goal Completion:

Inspired to perform well by the completion of tasks

Work-Life Balance:

Inspired to perform well by having ample time to pursue work and interests outside of work

Preferred Self-Starter:

Inspired to perform without outside help Ability to Make an

Impact:

Inspired to perform well by the ability to contribute to the success of a project or the organization Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.