Customer Service Representative (CSR) Position Available In Rockingham, North Carolina

Job descriptionThe primary role of the Customer Logistics Coordinator is to interact with customers to address their concerns, answer their questions and assist them with their needs.

This position is performed in the BAU offices.

• Answer emails and occasional phone calls, responding to customers questions and concerns in a prompt and helpful manner.
• Process all customer orders per BAU Standard Operating Procedures
• Ensure customer is kept informed on status of Purchase Order(s).
• Ensure all Pick-Ups are scheduled as appropriate
• Issue Return Material Authorization (RMA) slips when product is reported by customer, wheelshop, or RDC as damaged.
• Work with Quality Assurance and Technical Support Departments on questions and follow-up items for this area.
• Complete RMA process with credit request to Finance Department and/or close-out and notification to customer
• Issue Non-Warranty Returns (NWR) slips when product needs to come back physically for re-inspection
• Provide Certification of Airworthiness (COA) certificates and 8130 documents as requested.
• Keep accurate records of requests, orders in process, and completed orders per current BAU processes.

POSITION REQUIREMENTS

GED or high school diploma requiredPrior customer service experience in a manufacturing environment is requiredMust have ability to work in a multi-task environmentMust have excellent communication and organization skillsProficient in Microsoft Office SuiteBilingual, Spanish preferred

PHYSICAL REQUIREMENTS

The physical demands described here are representative of those that must be met by a teammate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the teammate is frequently required to sitReach with hands and arms, climb stairs as neededTalk, hear and communicate effectivelyThe teammate must occasionally lift and/or move up to 25 poundsThe noise level in the work environment is usually moderate; at times the teammate may be required to be in manufacturing or warehouse environments that are usually not moderate

OTHER DUTIES

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the teammate for this job. Duties, responsibilities and activities may change at any time with or without notice.

Job Type:

Full-timePay:

$17.50 – $18.00 per hour

Benefits:

401(k)Dental insuranceFlexible scheduleHealth insurancePaid time offVision insurance

Shift:

8 hour shiftDay shift

Education:

High school or equivalent (Required)

Experience:

Customer Service:

1 year (Required)Ability to

Commute:

Mayodan, NC 27027 (Required)Ability to

Relocate:

Mayodan, NC 27027: Relocate before starting work (Required)

Work Location:

In person