Back Office Associate FusionCX Position Available In Rutherford, North Carolina
Tallo's Job Summary: Fusion CX is hiring Offboarding Specialists to join their team. Responsibilities include order processing, eligibility verification, and customer transactions. Specialists must possess excellent customer service skills, work independently, and meet quality assurance requirements. Requirements include a high school diploma, data entry experience, and proficiency in MS Office. This full-time position offers $13.00 per hour with 40 hours per week.
Job Description
Fusion CX is seeking Offboarding Specialist to join our team.
Offboarding Specialists are required to pull orders, verify eligibility requirements, and complete transactions. Provide exceptional service by maintaining focus while working independently. They identify discrepancies and respond appropriately, collaborate with internal departments to optimize customer services and brand awareness. Specialists must be able to manage their workload, navigate multiple systems on their computer, and work a shift within the Hours of Operation on the program.
Responsibilities:
Meet Quality Assurance Requirements and other key performance metrics, including production and attendanceMust possess a professional and friendly attitudeMust be able to work well independently and drive your own performance.
Billable must show no AUX code abuse.
Locating/researching information, and working with other team members to resolve issuesUtilize various systems and tools to initiate, assist and service customer accountsContinually maintain working knowledge of all company products and services.
Must remain proficient in all portal navigationsMeet Quality Assurance Requirements and other key performance metrics.
Customer Service Skills:
Basic customer service soft skills to consistently build and maintain quality customer relationsExcellent verbal and written communication skillsBasic critical thinking skillsAbility to read, follow directions, and apply logical steps to finding resolution for customer issuesAbility to follow up on ordersAbility to remain calm and composed in a fast-paced working environmentMust be detail oriented, organized, flexible and able to multi-task
Additional Requirements:
High School Diploma/GED requiredMinimum 1-2 years of data entry experienceMust be FirstNet certified.
Must meet 90% attendance.
MS Office ExperienceAbove average typing/computer skillsProduction target of 8+ orders per hourAbility to multitask across multiple systemsMust be able to work well independently and drive your own performanceGood attendance and punctuality are a must! If time is missed, it is expected to make up as many hours as possible in the same week (within the normal hours of operation)Exceptional reading comprehensionExcellent grammar, spelling, and punctuationAn understandable and straightforward communication styleAbility to learn and navigate new software quicklyStrong work ethic, able to effectively manage multiple priorities and adapt to change within a fast-paced business environmentOpen Schedule Availability depending on departmental needsReliable Transportation (if working onsite in office)No Cell Phones on the floor
Physical Requirements:
Prolonged periods sitting at a desk and working on a computer.
Must be able to lift up to 15 pounds at times.
Department Hours of Operation:
Monday thru Friday8:00am to 6:00pm
ESTJob Type:
Full-timePay:
$13.00 per hourExpected hours: 40 per weekBenefits
- 401(k
- Dental insurance
- Health insurance
