Client Relations – Healthcare Customer Service (Phones)/Order Processing Position Available In Surry, North Carolina

TITLE Client Relations – Healthcare Customer Service (Phones)/Order Processing

DESCRIPTION

At Prism Medical Products, we’re not just offering jobs—we’re building careers.
As part of our dynamic team, you’ll be empowered to make a meaningful impact every day. Whether you’re on the frontlines of patient care, operations, or support services, you’ll play a vital role in delivering the innovative and patient-centered solutions that define Prism CARE Solutions.
We’re searching for motivated individuals to elevate our expertise, support our mission, and help deliver outstanding results. Join us to thrive in a fast-paced, collaborative environment that values growth, compliance, and delivering an exceptional client experience. If you’re ready for a fulfilling, long-term career that makes a real difference, we’d love to hear from you!
Prism CARES for Our Employees!
We don’t just say it—we show it. Prism CARES represents our commitment to combining access, resources, and expertise to support our employees while they support our patients and providers.
C – Cultivating growth and balance: We empower personal and professional development through comprehensive health benefits, generous paid time off, and a commitment to work-life harmony.
A – Access to industry-leading benefits: From 401k matching and tuition assistance to company-paid holidays and employee engagement events, we offer the tools and perks you need to succeed.
R – Resources for success: With tailored coaching, professional development programs, and training opportunities, we’re committed to helping you achieve your goals.
E – Expertise and support: You’ll benefit from unmatched onboarding, advanced learning resources, and insights developed from real-world experience.
Join Our Client Relations Team at Prism!
As a Client Relations Assocaite, you’ll play a pivotal role in delivering excellence while navigating the fast-paced, ever-evolving landscape of client services. Your work will directly enhance the client experience and ensure patients and providers receive the exceptional care and support they deserve.
A Day in the Life of a Client Relations Professional
Proficiently navigate current operations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
Proficient use within Microsoft Outlook applications and how it’s relative to our operations and ability to service our customers with high level client care.
Be knowledgeable of all products we provide to our patients and excellent ability to navigate all resources available; categories, properties, coverage, monthly allowable, etc, while on the phone with clients.
Know Prism’s scope of service and the geographic areas we operate within.
Establish an appropriate rapport with patients through highly effective communication style and leave clients with positive memorable experiences.
Manage large amounts of inbound and outbound calls in a timely and courteous manner.
Effectively navigate Medicare, private insurance, and Medicaid patient files; properly and efficiently make independent determinations accordingly to completely comprehend the patient file, while on the phone with clients.
Proficiently navigate current Operations and specific Client Relations software; find and retrieve patient information within the system as it pertains to each patient/facility experience.
Provide the proper correspondence to referring internal contacts with respect to the patient file.
Assist management with administrative tasks as needed.
Ability to identify opportunities to provide product enhancements as they arise.
Be a team player and assist others in their duties when needed.
Ad to all company policies and procedures regarding employment, safety and compliance and report any concerns of non-compliance in any area to your manager immediately.
Perform other duties and projects as requested by management.
Effectively communicate in all streams of contact with our clients: Medchat, Email, Text, and Phones.
Ability to maintain designated KPI inside of workflow and inbound and outbound phone focus daily

Education and Qualifications:

High School Diploma or equivalent, Associates or Bachelor Degree preferred
Successful completion of 90 days of employment
Exceptional verbal and written communications skills
Ability to handle fast paced environment and multi task
Working knowledge of Microsoft Office and Microsoft Outlook
Benefits
Health, Dental, Vision, Life, Disability, 401K, Company Paid Holidays, Paid Time Off, Education Assistance Program, Community Involvement, Employee Engagement Opportunities.
Hours

Full-time:

Monday-Friday, 9:00am-6:00pm – in office, not remote
Location
Elkin, NC
Are you ready to elevate your career and make a meaningful impact? If you’re passionate about driving results, thriving under pressure, and contributing to a mission-driven organization, we invite you to become part of Prism’s dynamic team. Join us for a rewarding and impactful career w your expertise will make a difference every day!
At Prism, we’re not just a company; we’re a team dedicated to making a difference for our patients, our partners, and our employees. Apply now and discover how a job at Prism can become the career of your dreams.

POSITION REQUIREMENTS

Education/Experience/Knowledge Requirements:

High School Diploma or equivalent, Associates or Bachelor Degree preferred
Successful completion of 90 days of employment
Exceptional verbal and written communications skills
Ability to handle fast paced environment and multi task
Working knowledge of Microsoft Office and Microsoft Outlook

Physical Requirements:

In an 8 hour day the employee infrequently lifts/carries 15 Lbs or less
In an 8 hour day the employee stands/walks for less than 2 hours
In an 8 hour day the employee sits 6+ hours
This position is currently full time in office; not remote or hybrid.

FULL-TIME/PART-TIME

Full-Time SHIFT Days

POSITION

Client Relations Associate

EXEMPT/NON-EXEMPT

Non-Exempt

ABOUT THE ORGANIZATION PRISM

Home Medical Supply Specialists provides seamless delivery of wound care, urological and ostomy supplies. PRISM is one of the fastest growing Home Medical Supply Specialists in the industry and has a reputation of excellence for dedicated service to patients, health care professionals and industry partners.
PRISM welcomes talented, motivated, and progressive-thinking professionals to contribute to the company’s reputation of excellence! As one of the fastest growing companies in the industry, PRISM offers employees the opportunity to establish a growing and successful career. PRISM’s comprehensive training program and autonomous work environment gives individuals the ability to develop personally and professionally. As PRISM continues to grow, we are constantly looking for dynamic, top talent to add to our great team!

EOE STATEMENT

We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

THIS POSITION IS CURRENTLY ACCEPTING

APPLICATIONS.