National Customer Service Representative Position Available In [Unknown county], North Carolina
Tallo's Job Summary: Academy Fire Life Safety is hiring National Customer Service Representatives to dispatch and coordinate service work requests for fire protection equipment. Responsibilities include handling escalated calls, managing service level expectations, and collaborating with various departments. Qualifications include customer service experience and knowledge of MS Office. This is not a remote position, offering competitive pay ranging from $20 to $25 USD per hour.
Job Description
National Customer Service Representative
Academy Fire Life Safety is seeking National Customer Service Representatives! We are looking for professional employees who can deliver top notch customer service to our customers! If you are driven and seeking a place to grow, Apply Now! Please text “Academy” to 516-973-0140 to connect with Ember, Academy Fire’s Recruiting Assistant, to learn more about this position and the company.
What You’ll Do:
- Dispatch and coordinate client service work requests to repair and maintain fire alarm systems, fire sprinklers and other fire protection equipment with our national network of sub-contractors and self-performing district offices.
- Follow-up on current customer jobs to make sure they are completed to the customer’s satisfaction.
(CONSTANT
CONTACT WITH CUSTOMER
)
- Handle all escalated calls and research the problem to determine what issues may be affecting the customer.
- Manage service level expectations which include the technician’s arrival & departure times, job quoting and providing timely updates.
- Work with Fire Officials, Building Departments and other authorities having jurisdiction.
- Work with the Accounting Department on any billing issues and ensure that customers are invoiced in a timely manner.
- Work cross functionally with other teams and departments.
Qualifications and Requirement:
- Customer service and/or dispatch experience.
Knowledge of MS Office:
Outlook and Excel.
- Ability to analyze data
- Ability to work overtime when necessary.
Ideal Candidate Will have/be:
- Excellent verbal and written communication skills.
- Detail-oriented
- -quality and precision-focused
- Outcome-oriented
- results-focused with strong performance culture
- Team-oriented
- cooperative and collaborative
- Multi-task in a high energy standard office environment. National facilities maintenance experience is a plus This is NOT a REMOTE position
- Training Provided.
Academy Fire Life Safety offers competitive pay based on skills and experience, a comprehensive benefits package, including medical, dental, vision, a 401(k) with company match, Short and Long-term Disability, Paid Time Off, and Holidays. Successful completion of a drug test and pre-employment background screening is required. MVR checks are required for all driving positions. We look forward to talking with you about career opportunities with Academy Fire Life Safety. For consideration, please apply on-line. Employment with an Equal Opportunity Employer (EOE) including disability/veterans. Job Details Pay Type Hourly Hiring Min Rate 20 USD Hiring Max Rate 25 USD
