Associate Customer Support Analyst, New Grad Position Available In Wake, North Carolina
Tallo's Job Summary: IXL Learning in Raleigh, NC is hiring an Associate Customer Support Analyst, New Grad to provide top-notch customer service for their personalized learning products. This entry-level position involves troubleshooting, offering support via chat, phone, and email, and collaborating with various teams to enhance products and services. Ideal candidates will have a BA/BS degree, communication skills, and a passion for education technology.
Job Description
Associate Customer Support Analyst, New Grad
Raleigh, NC
IXL Learning, developer of personalized learning products used by millions of people globally, is seeking an upbeat, customer-focused, and analytical individual to join our customer support team. At IXL, we are focused on providing the best customer service possible, ensuring our customers have success using our software applications.
In this role, you will use your communication skills to effectively explain solutions to our customers (who are teachers, students, parents, and school administrators). You will also work closely with our account management, engineering, and product design teams on continued initiatives to develop and improve our products and services. This is a full-time entry-level Associate Customer Support Analyst position in our Raleigh, NC area office to help support our growing number of customers. We encourage new college graduates to apply including the class of 2025.
WHAT YOU’LL BE DOING
Develop and maintain a high level of product expertise
Use your product expertise to identify customer needs and help customers with best practice use of IXL’s software
Offer ongoing support to customers via chat, phone, and email to ensure their success with our products
Troubleshoot issues and provide expert solutions and workarounds Analyze and replicate software issues to assist in the creation of bug reports
Create and maintain product documentation for internal teams and customers
Gather customer feedback and feature requests to share with our Technical Support team to ensure it reaches internal stakeholders
WHAT WE’RE LOOKING FOR BA/BS
degree required
Some experience in a customer facing role in a corporate setting is preferred
Teaching/tutoring experience is a plus
Strong written and oral communication skills
Exceptional critical thinking, research, and problem-solving skills
Ability to prioritize tasks and work efficiently
Energetic, positive person who works well independently and with a team
Detail-oriented and exceptionally organized
Quick learner who demonstrates initiative
Passion for improving education through technology!
ABOUT IXL LEARNING
IXL Learning is the country’s largest EdTech company. We reach millions of learners through our diverse range of products.
For example:
1 in 4 students in the United States uses IXL.com
Rosetta Stone provides an immersive learning experience for 25 languages
Wyzant is the nation’s largest community of tutors, covering 300+ subjects
Teachers Pay Teachers (TPT) is a comprehensive marketplace for millions of educator-created resources
