Call Center Customer Service Professional – II Position Available In Wake, North Carolina

Location:

Cary, NC Salary:

Negotiable Description:

Title:

Call Center Customer Service Professional•

II Location:

Cary, NC (Hybrid)

Duration:

Long Term Contract

JOB DESCRIPTION

Hybrid 8 days a month, usually

Tuesday and Wednesday’s Targeted Years of Experience:

3-5 years

Responsibilities:

Answer incoming service calls from customers to perform initial diagnosis and take actions to correct problems Place outbound calls to internal and external customers as required to obtain immediate resolution and/or completion of tasks, providing additional guidance and education on processes as needed Enlist management personnel, support, or repair organizations as necessary to facilitate trouble resolution. Provide information to the customer regarding the current status or resolution

MUST HAVE SKILLS

Candidate must be a US citizen

• be able to obtain a Public Trust Clearance
• Center is 24/7 so individual must be able to work all shifts
• Preferred client Experience

DESIRED SKILLS

Strong in customer service, appropriate phone manners, ability to think and react to changing situation

EDUCATION/CERTIFICATIONS

At minimum a High School diploma, some college preferred By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively “Judge”) to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge’s Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

agupta08@judge.com This job and many more are available through The Judge Group. Find us on the web at www.judge.com