Call Center Representative Position Available In Wake, North Carolina

Call Center Representative Maat Investments Ltd 420 South Bloodworth Street, Raleigh, NC 27601 Do you love helping people, solving problems, and making someone’s day—every day? We’re on the lookout for driven, articulate, and enthusiastic individuals to join our customer support team as Call Center Representatives. Whether you’re a seasoned customer service pro or just starting your career, this is your opportunity to thrive in a fast-paced, team-oriented environment where your communication skills and positive attitude can truly shine.

Your Day-to-Day Responsibilities Will Include:

Handling inbound and/or outbound calls with professionalism, empathy, and efficiency Assisting customers with a wide variety of needs, including account inquiries, billing questions, technical support, product/service troubleshooting, order updates, and general information De-escalating challenging interactions by listening actively, remaining calm, and offering solutions with confidence Recording accurate notes about each customer interaction using our CRM and support tools Meeting and exceeding key performance metrics, including call handling time, customer satisfaction scores, and issue resolution rates Collaborating with supervisors and teammates to improve processes and enhance the overall customer experience Participating in regular team huddles, training sessions, and feedback opportunities to support ongoing development and communication across the department What You Bring to the

Table:

Excellent verbal communication skills —clear, friendly, professional tone at all times Strong active listening abilities —you can truly hear what customers need and respond effectively Tech-savvy mindset —comfortable navigating multiple systems, typing efficiently, and using cloud-based tools Reliability and punctuality —our customers count on us, and we count on you Adaptability and resilience —you can stay focused and effective in a dynamic, high-volume environment A collaborative spirit —you enjoy being part of a team and contributing to shared success Bonus points if you have: Prior experience in a call center, retail, hospitality, or any customer-facing role Bilingual fluency in English and Spanish, French, or another language Why Join Us? We believe in building careers, not just filling seats. When you join our call center team, you’ll enjoy: Comprehensive paid training to set you up for success from day one A supportive team environment where feedback is welcomed and growth is encouraged Clear paths for advancement into leadership, training, quality assurance, and more Performance-based incentives and bonuses —your efforts won’t go unnoticed Flexible scheduling that allows you to balance work and life Work-from-home opportunities available for eligible candidates after training Bring your voice, your energy, and your commitment to exceptional service. Apply today to start a rewarding journey where every call is a chance to make a difference.

Job Types:

Full-time, Part-time Pay:

$19.00 – $22.00 per hour

Schedule:

Day shift Monday to

Friday Work Location:

In person