Client Care Rep Position Available In Wake, North Carolina

Client Care Rep Thermo Direct Inc – 5.0 Raleigh, NC Job Details Part-time | Full-time $16 – $20 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Vision insurance 401(k) matching Life insurance Paid sick time Qualifications Customer service Call center experience Customer support Phone etiquette Communication skills Entry level Full Job Description Client Care Specialist Do you want to enjoy the work you’re doing, make a great income, and love the company you’re working with? Then look no further, come join the Thermo Direct family! We are looking for a Superstar Client Care Specialist/CSR to join our team. The target is to ensure excellent service standards, respond efficiently to customer inquiries, and maintain high customer satisfaction. Client Care Specialist/CSR Responsibilities Engage in inbound and outbound calling to secure the appropriate number of scheduled calls and club memberships required for successful service operation. Follow call scripts for quality and efficient responses to customers. Maintain daily call counts to meet daily and weekly quotas. Maintain complete, accurate, and updated information in the customer database. Ensure memberships are renewed and maintenance appointments are scheduled. Work with dispatch to schedule service calls. Promptly report any service issues to the appropriate leader to ensure customer satisfaction is maintained. Maintain professional image at all times. Participate in all company training classes. Maintain a courteous demeanor with customers and associates at all times. Abide by all standards of performance and ethics. Identify and assess customers’ needs to achieve satisfaction. Because we care about our employees, we offer the following benefits: Pay between $16 -$20 an hour, based on call center/customer service experience. Bonuses and commissions available, in addition to regular salary. Medical, Dental, and Vision insurance Company-paid life insurance and short-term disability. Sick Pay, Vacation Pay, and Floating Holidays, in addition to 7 company paid Holidays. 401(K) with company match Flexible spending Year-round work Supportive staff is always available to help. Great work life balance! Client Care Specialist/CSR Must Have Skills Proven customer support experience or experience as a customer service representative/client care specialist Prefer 2 years prior industry customer service experience. Call Center Experience Ability to perform multiple tasks in a fast-paced environment. Strong phone contact handling skills and active listening Function in a team environment. Excellent communication and presentation skills Ability to multi-task, prioritize, and manage time effectively. Want to have fun!!!