Customer Service Experience Specialist Position Available In Wake, North Carolina

Description

• Drive customer visits by collaborating with company hosts to develop an agenda/experience focused on the products, solutions, and services to directly impact and enhance our ability to win and close sales opportunities.
• Plan customer visits using an agenda by care setting to demonstrate portfolio capabilities to address customer challenges/needs. If the visit is virtual – similar to an in-person visit, help plan the agenda and logistics. When virtual, coordinate the camera equipment, sound, and streaming platform. Participate in practice sessions for virtual visits ahead of the go-live presentations.
• Arrange and manage all travel to and from the CECs including lodging, meals, and transportation arrangements.
• Oversee the customer visit and troubleshoot any issues related to the presentation and functionality of medical equipment, A/V communications tools, and/or streaming equipment.
• Enforce best practices and policies to ensure customer visits stay within compliance from beginning to end.
• Comply with Sunshine Act reporting; i.e., complete compliance documentation, receipts, and expense reports in accordance with company and federal guidelines and manage them through the Salesforce.com process with any other necessary information to properly and accurately document the engagement/interaction.
• Contact the appropriate vendors/resources/services to handle any repairs. Maintaining equipment – need to know how each product works, how to troubleshoot them, and when they are broken, call tech service to fix it.
• Ordering supplies for the conference rooms and care settings. Ordering snacks, and drinking supplies for the CEC (granola bars, nuts, chips, etc.) Ordering breakfast or lunch catering for customer visits/training.
• “White-glove hotel concierge”
• Arranging customer meetings onsite at the CEC
• Arranging customer travel and accommodations
• Arranging with the Baxter personal that will be there
• Food arrangements/catering
• Whited glove hotel concierge vibe
• Being able to handle last minute changes
• Self-directed
• Set up meetings
• Arrange food Additional Skills & Qualifications Must Haves
• Bachelor’s Degree is required to be hired on
• Planning Travel arrangements
• Meeting Scheduling
• Event Organization
• High level communication, will be communicating with C-suite executives oFace-to-face, email, and phone communication Nice Haves
• Concur
• Salesforce or other CRM