Customer Service Rep Position Available In Wake, North Carolina
Tallo's Job Summary: Join VPG as a Customer Service Representative at Wendell, NC, facilitating communication between customers, warehouse, finance, and sales teams. Manage sales orders, inventory, and customer inquiries, ensuring accurate record-keeping and timely support. Ideal for detail-oriented individuals with 1-2 years of customer service experience. Benefits include medical, dental, vision, and 401(k) with employer match.
Job Description
Customer Service Rep 3.8 3.8 out of 5 stars Wendell, NC 27591 Join VPG, a global leader in precision measurement solutions! We are seeking a Customer Service Representative at our Wendell, NC site. In this critical role, you will be the communication hub between our customers, warehouse, finance team, and sales representatives. You’ll play a key part in ensuring seamless order fulfillment, accurate record-keeping, and timely customer support. This role is ideal for someone who thrives in a fast-paced, detail-oriented environment and is passionate about delivering top-tier service within the manufacturing sector. What You’ll Do Manage and confirm sales orders, monitor and allocate inventory, and generate preorders to support timely warehouse operations. Accurately enter sales and service orders while responding promptly to customer inquiries. Verify commission rates, prepare commission statements, and ensure timely distribution of reports and supporting documentation to sales representatives. Process product returns, generate service tickets, and maintain up-to-date records on repairs, replacements, and credit resolutions. Maintain accurate customer data in the CRM system Organize documentation related to returns, product changes, pricing updates, and scheduling adjustments.
Requirements:
Education:
High School Diploma or equivalent required
Experience:
1-2 years of customer service, order entry, or sales support experience (manufacturing experience a plus)
Skills & Competencies:
Strong attention to detail and organizational skills Ability to manage multiple tasks and meet deadlines Familiarity with sales orders, inventory systems, or CRM platforms preferred Clear written and verbal communication Basic understanding of internal policies and ability to acquire company-specific procedures quickly
Region:
North America Benefits:
Company sponsored benefits that include medical, dental, vision, life, AD&D insurance, disability and flexible spending account (FSA) Voluntary Critical Illness & Accidental Injury Insurance Company 401(k) Plan with 4% employer match (Employee/Employer Contributions 100% vested upon hire) Paid vacation and holidays
