Customer Service Rep/Dispatcher Position Available In Wake, North Carolina
Tallo's Job Summary: The Customer Service Rep/Dispatcher position at Durham Coca-Cola Bottling in Apex, NC offers a full-time role with a salary of $18.50 an hour. Requirements include Microsoft Excel proficiency, customer service experience, and administrative skills. Qualifications also entail a high school diploma or GED, strong communication skills, and data entry abilities. The role involves dispatching service requests, managing invoices, and coordinating equipment installations and removals. Additional responsibilities include maintaining repair logs, generating reports, and handling customer refunds. This position requires attention to detail, organizational skills, and the ability to work independently to meet deadlines.
Job Description
Customer Service Rep/Dispatcher Durham Coca-Cola Bottli Apex, NC Job Details Full-time $18.50 an hour 2 days ago Qualifications Microsoft Excel Customer service Administrative experience High school diploma or GED Data entry Computer skills 1 year Communication skills Entry level Full Job Description
PRIMARY FUNCTIONS
Receives and dispatches NAOU and Local Fountain and Cooling/Vending service requests. Schedules installation and removal of Fountain equipment and reschedules Calls, as required. Maintain future service schedules. Manage Refunds associated with faulty Vending Equipment. Reviews all NAOU Invoices for accuracy and enters into the Thirsty System. Complete and review all Local Invoices for accuracy. Maintains Cooling/Vending Repair Logs.
Qualifications:
Requires a High school diploma or general education development (GED) diploma Minimum of 1-2 years of administrative work experience Requires excellent computer skills to include accuracy in data entry and creating and maintaining excel spread sheets Must have demonstrated the ability to follow up independently on work deadlines Must have outstanding communication, organizational, and customer service skills Must pass the company background check and drug testing Ability to sit for at least 6-8 hours/daily Ability to lift 50 pounds at least once a month Maintains a professional relationship with co-workers, customers, and the public A good candidate must provide a good work history that demonstrates: dependability, integrity, attention to detail, self-motivated, excellent customer service and takes initiative Ability to pass the company’s background and Motor Vehicle Report and the company’s drug testing requirements
Responsibilities:
Keys all Work Orders into Thirsty database as provided by the Fountain Technicians. Generates the Invoice Entered Report daily and confirm for accuracy. Follows up on any discrepancies with the appropriate parties, including but not limited to NAOU. Distributes copies as required. Reviews with the Services Operation Manager & Sales and Service Director any discrepancies that have not been resolved. Maintains spreadsheets regarding details of each Work Order. Maintains spreadsheet regarding Vending Out of Stock calls. Generate reports and distribute as required. Process
NAOU 140
equipment returns report a minimum of twice monthly. File all work orders. Works closely with Data Processing and Accounting personnel to ensure accuracy of Invoices. Closes entries daily on the Thirsty data base and distributes copies to Accounting, Data Processing and Sales and Service Director. Answer phone lines as received in order to communicate accurately with customer and technicians regarding any issues. Maintain professional relationship with all contacts and ability to communicate verbally and written in a professional manner. Coordinates the administrative duties for the fountain department and cooling/vending departments. Perform other duties as assigned by manager. Document Vending and Cooler repair calls. Dispatch Vending and Cooler repair calls. Follow up with all Customers who leave voice mail to ensure information left is complete and correct. Maintain a monthly record of all Vending and Cooler repair calls. Collect invoices daily from all repair calls dispatched the prior day. Dispatch “Fill” requests to Driver, Route Manager and FS Trainer/Relief. Submit this log to Full Service Department, VP of Sales and Marketing, COO and others as needed. Field all calls for vending refunds. Follow up on all “Refund” Requests by dispatching a Technician and properly processing the refund as needed. Create and organize a folder for all upcoming NAOU and LMP Installs and Projects. Ensure technicians assigned to any NAOU Project has all guidelines and instructions prior to scheduled date of work. Follow up with FSOP Department ensuring all paperwork is complete prior to scheduling any installs. Ensure product and CO2 is on site prior to any fire-up of equipment. Successfully complete all required RCCB Training. Attend all monthly safety meetings and successfully complete all monthly safety videos, as required. Assist in other departments, as needed.
