Customer Service Representative Position Available In Wake, North Carolina

Customer Service Representative All About Insurance Raleigh, NC Job Details Full-time $18 – $21 an hour 1 day ago Benefits Paid training Health insurance Dental insurance 401(k) Paid time off On-the-job training Vision insurance 401(k) matching Opportunities for advancement Referral program Qualifications Bilingual Spanish Customer service Microsoft Office Property & Casualty License 1 year Communication skills Entry level Full Job Description Customer Service Representative (In-Person) —

All About Insurance Location:

Raleigh Position Type:

Full-Time | In-Person |

Personal & Commercial Lines About Us:

At All About Insurance , we’ve spent over 30 years building a reputation for trusted, local service across North Carolina. With more than 20 agency acquisitions and $45 million in premium under management, we’re proud to say we’re not your average agency—we’re a fast-moving, client-first team that knows insurance doesn’t have to feel complicated. We’re looking for an in-person Customer Service Representative (CSR) who thrives on helping others, understands the importance of clear communication, and brings positive energy to the office every day. You’ll work directly with both personal and commercial lines clients , supporting their policies, answering questions, and making sure they walk away feeling taken care of. This is a service-only role. Sales responsibilities are not part of this position.

What You’ll Do:

Answer incoming calls and respond to client emails with accuracy, professionalism, and warmth. Support personal and commercial insurance clients with billing, policy changes, claims questions, and coverage reviews. Proactively follow up with clients to ensure satisfaction and retention. Document all client interactions and updates in our agency management system. Partner with producers and associate agents to provide seamless client support. Stay current on carrier products, underwriting guidelines, and company procedures. Work with a collaborative team that values doing the little things right.

What We’re Looking For:

Experience in customer service in insurance is preferred—especially if you’ve supported both personal and business clients. Strong verbal and written communication skills—comfortable on the phone and in person. Confidence using office software (Microsoft Office, email, etc.); familiarity with AMS360 or similar systems is a plus. Problem-solving mindset with the ability to handle complex customer needs and find solutions. Reliable, organized, and able to multitask in a fast-paced environment. Bilingual (especially Spanish-speaking) is a huge plus and highly valued! A positive attitude, professional demeanor, and genuine care for helping people. Why Join Us? You’ll be part of a locally respected agency that’s growing fast. We invest in our people—with training, career growth opportunities, and a team that feels like family. Competitive pay and benefits, plus a chance to make a real difference in the lives of our clients. Apply today and come be part of a team that’s all about people, progress, and doing insurance differently.

Job Type:

Full-time Pay:

$18.00 – $21.00 per hour Expected hours: 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Health insurance On-the-job training Paid time off Referral program Vision insurance

Shift:

Day shift No nights

License/Certification:

Property & Casualty License (Required)

Work Location:

In person