Customer Service Representative Position Available In Wake, North Carolina
Tallo's Job Summary: Join Mitchell Heating & Cooling as a Customer Service Representative! Earn $18.00-22.00 per hour with benefits, Monday-Friday schedule. Handle customer calls, schedule service visits, and maintain records. Requires 2+ years of office customer service experience. Sales experience preferred. Proficiency in Microsoft Office and data entry skills needed. High school diploma/GED required. Apply now on our website!
Job Description
Customer Service Representative Mitchell Heating & Cooling 4805 Rogers Rd, Rolesville, NC 27571 HVAC Customer Service Representative Join a Company That Puts People First! Mitchell Heating and Cooling is a family-owned business that has proudly served the Raleigh-Durham area since 1973. Unlike many HVAC companies, we’ve had consistent ownership from the very beginning, providing stability and a strong sense of community. We are growing and expanding our team! Come join a company that values your growth and input as our newest Customer Service Representative ! Why Choose Mitchell Heating and Cooling?
Family-OwnedOperated:
Work for a company that values its team like family.
Career GrowthFlexibility:
Opportunities to expand your skills, take on new challenges, and work with a supportive team.
Full Benefits Package:
Medical insurance, paid vacation, sick time, paid holidays and 401k with company match.
Job Stability:
Over 50 years in business with a stellar reputation! We are expanding our office team.
Position :
Customer Service Representative Pay :
$18.00-22.00 per hour, depending on experience
Hours :
Monday through Friday, 8:30-5:00pm with a 30-minute lunch
What You’ll Be Doing:
Serve as the first point of contact for customers, handling incoming calls and providing excellent service to both homeowners and commercial clients Schedule and dispatch service calls, coordinate maintenance visits, and manage follow-ups Maintain accurate customer records and keep our database current Log warranties and rebates, and provide customers with timely updates on service lead times Use ServiceTitan daily to manage scheduling and communications Work independently and collaborate with the team to ensure smooth operations
What We’re Looking For:
2 or more years of related experience in an office setting in customer service, dispatching, project coordination, or equivalent combination of education and experience Sales experience preferred Proficiency with basic computer skills and Microsoft Office Data Entry skills of 40 WPM or higher Organizational skills and high attention to detail Service Scheduling / Coordinating experience desired Knowledge of the HVAC industry is recommended but not required High school diploma or general education degree (GED) If you’re looking for a company that invests in your growth, values your expertise, and treats you like family, Mitchell Heating and Cooling is the place for you.
APPLY TODAY!
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