Customer Service Representative – Boarding & Day Care Position Available In Wake, North Carolina

Customer Service Representative•Boarding & Day Care Oak Heart Veterinary Hospital and Emergency at South Saunders•2.5

Raleigh, NC Job Details Estimated:

$33.6K•$40.6K a year 2 days ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Uniform allowance Employee assistance program Vision insurance 401(k) matching Life insurance Qualifications Kennel experience Customer service Veterinary experience Administrative experience Computer hardware Computer skills Entry level Time management

Full Job Description Description:

At Oak Heart Veterinary Hospital, we are deeply committed to both our staff and the animals entrusted to our care. Choosing a career with Oak Heart can be incredibly rewarding and satisfying for those who have a fervent passion for animal welfare and a desire to positively impact the lives of pets and their owners. As a valued team member, you’ll contribute to the overall well-being of animals in your community while collaborating with colleagues who share your enthusiasm. Additionally, you’ll have ample opportunity for professional growth and development.

Duties:

Greeting and interacting with clients in a friendly, professional, and efficient manner. Acts to satisfactorily resolve complaints and elevates to management as needed. Receiving and managing client communication and providing appropriate information according to established procedures. Checking clients in and out. Responsible for cash management including accepting cash, check and credit card payments for services and for end-of-day cash drawer balance Conducts tours for prospective clients and visitors through the facility Collecting required vet records and pet and client data and enter and maintain accuracy in the system. Occasionally assist with kennel technician responsibilities Responsible for maintaining the appearance and cleanliness of client facing areas. Completes all required training and attends training sessions as needed/assigned Follow safety procedures. Other duties as assigned

Required Skills/Abilities:

Intermediate computer proficiency Excellent organizational, time management, and task prioritization abilities Capacity to maintain professionalism in all situations Ability to provide high quality customer service with a positive attitude. Ability to work effectively with computer hardware and software, including applications and programming

Requirements:

Physical Requirements:

Ability to sit or stand for extended periods of time. Ability to lift, walk, bend, twist, reach, push and squat throughout the workday. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers Ability to stand for extended periods of time. The ability to handle dogs and cats of all sizes with or without accommodation. The ability to frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 40 pounds with or without accommodation

Education and Experience:

Previous administrative experience, preferably within a veterinary or animal boarding setting Perks and benefits include: A choice between two medical plans, dental and vision. 401(k) Savings Plan with employer match, including immediate vesting Life insurance for yourself, spouse and eligible dependents available Paid time off / holidays Short-term disability, supplemental critical illness and accident plans. Uniform allowance Employee assistance program We provide equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.