Customer Service Representative/Dispatcher Position Available In Wake, North Carolina

Customer Service Representative/Dispatcher 4.0 4.0 out of 5 stars Raleigh, NC 27601 Atlantic Staffing is seeking a qualified Customer Service Representative/Dispatcher! Do you have a glowing personality and strong attention to detail? Do you like to get paid weekly? We may have the perfect fitting job for you! Apply today and start your new career next week. Duties and Responsibilities of the

Customer Service Representative/Dispatcher:

Answer and screen phone calls, take messages, and direct calls as needed. Provide excellent customer service over the phone and in person. Greet and assist visitors in a professional and friendly manner. Maintain a clean and organized reception area. Manage incoming and outgoing mail, emails, and faxes. Receive service calls and dispatch technicians. Enter daily time cards and write up weekly time cards on Monday. Assist in pricing labor and materials for billings. Utilize dispatch board throughout the day. Process purchase orders (authorized by Service Manager), process receiving reports for approval and payment.

• Process AR and AP Reports.

Assign technicians to work orders as issued. File service tickets, and proposals and contract data. Type correspondence and proposals. Customer satisfaction follow-up. Process credit card information for payment. Back up for each coordinator. Reserve equipment for jobs. Maintain job data sheets and service tickets for contract file. Call location service when digging near utilities. Set up maintenance contracts and schedules. Obtain permits when necessary to do the job and call in inspections. Customer concerns and assist in collections. Put together on call for technicians. Assume additional responsibilities as directed by department manager. Requirements of the

Customer Service Representative/Dispatcher:

3-5 years office experience in scheduling, coordinating and routing service calls in the trades or similar environment. High School Diploma or equivalent

• Required Punctual and Reliable Diverse Skill Set, Helpful Demeanor, and Strong Work Ethic Strong verbal and written communication, customer service and people skills Strong computer skills
• Experience with Microsoft Outlook Customer Friendly Attitude Experience scheduling HVAC, Plumbing, and Electrical service calls Purchase Order Entry Experience Sage 100 Contractor Experience Hours Pay of the

Customer Service Representative/Dispatcher:

• Monday
• Friday
• 8 AM
• 5 PM
• Starting Pay is $16+ an hour DOE What happens after I apply for this position Please check your voicemail, text messages, and email, as we use all these methods to contact job candidates.

Initially, one of our recruiters will contact you for a phone screening and may reach out via any of these methods. For consideration, please update your resume to showcase your skills and qualifications for this role. Any candidate considered for this position will also complete an in-person interview. EEO Statement and Background Screening Atlantic Staffing Consultants is an equal-opportunity employer. We consider all applicants for employment without regard to any protected class or status. Anyone offered a position with Atlantic Staffing Consultants must undergo pre-employment drug screening and criminal employment background checks. In addition, we use E-Verify to ensure our employees have the right to work in the US.