Customer Service Representative/Engineer Position Available In Wake, North Carolina
Tallo's Job Summary: The CSR Engineer position in Fort Belvoir, VA involves managing licensing and software experiences for classified environments, ensuring functionality online. Responsibilities include conducting interviews, tracking requests using JIRA, providing white glove service, and maintaining data tracking. Essential skills include Cisco technology knowledge and JIRA proficiency, with additional qualifications preferred. The role offers a friendly work environment with regular meetings and celebrations, located onsite with flexible hours.
Job Description
Job Title:
CSR Engineer Job Description We are seeking a Cisco Customer Success Representative to join our team in Fort Belvoir, VA. The role involves developing and managing licensing and software experiences for classified environments, ensuring all software, devices, and products function correctly online. Responsibilities Conduct panel interviews to assess potential candidates. Develop and manage licensing and software experiences for classified environments. Ensure software, devices, and products function correctly on the internet. Track requests from initiation to completion using JIRA, with ServiceNow as a backup. Provide white glove service to customers. Maintain data tracking on a weekly and monthly basis for closing out tickets. Engage in hands-on and friendly culture with weekly one-on-one meetings and quarterly gatherings. Support one contract with regular meetings and celebrations. Participate in soft skill trainings, including public speaking. Essential Skills Experience with Cisco technologies. Proficiency in JIRA for data tracking. Understanding of licensing support (Cisco or competitors). Help desk experience with a customer-focused attitude. Experience with ticketing systems. Knowledge of routers, switches, networking, and licensing. Additional Skills & Qualifications BA/BS degree preferred. Tier 1, Tier 2, and Tier 3 support experience (60%, 30%, 10% breakdown). 5 years of experience preferred, though not mandatory for candidates with growth potential. Relevant military experience will be considered. Salesforce or ServiceNow background for tracking and documentation. DevOps, scripting, or programming experience is beneficial, but not required. Work Environment This position is onsite in Fort Belvoir, VA, located south of DC/Alexandria, VA. The working hours are from 8:00 AM to 5:00 PM EST, with some flexibility. The culture is friendly and hands-on, with regular meetings, celebrations, and soft skill trainings.
