Customer Service Representative – Human Services Customer Support Center Position Available In Wake, North Carolina

Customer Service Representative

• Human Services Customer Support Center Wake County Government
• 3.8 Raleigh, NC Job Details $21.78
• $28.

03 an hour 1 day ago Qualifications Microsoft Word Spanish Microsoft Excel Management Call center Windows High school diploma or GED Communication skills Entry level Under 1 year Full Job Description What You’ll Be Doing Wake County Human Services is seeking a call center superstar to join our dedicated team of community supporters! We believe that even when times are bad, we’ll be here to help you get back on your feet

• and we’ll help you see beyond today, to a better tomorrow.

Our Customer Support Center (Call Center) staff help the community everyday by connecting people with the resources they need through strong customer service and a drive to help. The Customer Support Center is an integral part of Human Services that assists clients seeking information about the full range of programs and services offered by the agency as well as supporting clients who seek specific case information related to Medicaid, Food Stamps, and Emergency/Energy Assistance. Our ideal candidate will have strong experience in a fast-paced call center setting and a desire to go above and beyond established standards to provide excellent customer service. Individuals in this position must be able to provide complex program and service information directly to clients, as well as manage difficult or emotional situations. Apply today to join #TeamWake About Our Team Wake County Human Services is the consolidation of programs and services that include social services, public health, behavioral health, job search assistance, child support, housing and transportation. Our mission is, in partnership with the community, will facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Human Services (WCHS) is engaged in a number of Special Initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED Six months of job-related experience Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Previous call center experience in a high-volume environment Familiarity with Human Services programs and services Experience with Documenting Management Systems Spanish Speaking How Will We Know You’re ‘The One’? Excellent listening and communication skills Ability to ask probing questions, understand concerns, and overcome objections Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Professional and friendly attitude Openness to other’s views and desire to contribute to building a positive team spirit Ability to maintain an average answer rate of 10+ calls/hour, and to type 30 wpm+ Possessing a high level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to: Microsoft Word, Excel, the county intranet, NCFAST, OnBase, NCTRACKS, ebtEDGE and computer desktop navigation Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment Professional and friendly attitude Desire to contributes to building a positive team spirit Ability to maintain an average answer rate of 10+ calls/hour, and to type 30 wpm+ Possessing a high level of proficiency in operating a standard desktop and Windows-based computer system, including but not limited to: Microsoft Word, Excel, the county intranet, NCFAST, OnBase, NCTRACKS, ebtEDGE and computer desktop navigation

About This Position Location:

HSC Somerset Raleigh, NC 27609

Employment Type:

Regular Work Schedule:

Mon

• Fri 8:00 am
• 5:00 pm

Hiring Range:

21.78

• 23.

00

Market Range:

21.78

• 28.

03 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 5/27/2025