Customer Service Specialist – Southern Regional Center Position Available In Wake, North Carolina

Customer Service Specialist

• Southern Regional Center Wake County Government
• 3.8 Fuquay-Varina, NC Job Details $22.48
• $30.

51 an hour 2 days ago Benefits Fuel card Qualifications Spanish Customer service Medical office experience Social work Administrative experience High school diploma or GED Medical records EMR systems 1 year Cash handling Entry level Full Job Description What You’ll Be Doing The Southern Regional Center (SRC) located in Fuquay Varina, is a facility that brings an array of services to the southern portions of Wake County. The center represents a regional service delivery model that has been implemented throughout Wake County. Services from various Wake County departments (Health & Human Services, Community Services, Environmental Services, Revenue Department, Register of Deeds Department, Sheriff’s Department) and various facility-based partnerships engage the community through the SRC. We are seeking to hire a Customer Service Specialist. The Customer Service Specialist (CSS) position is responsible for administrative support at the Front desk, Reception, Medical Records, Social Services, Register of Deeds, and Revenue departments at the SRC. The job duties of this role include: Assisting clients/patients with Reception and Registration Directing clients to proper assistance Utilizing the electronic document management programs for Economic Support Services and Health Clinics Managing charts for Health Clinics Handling Revenue functions, such as receiving payments, balancing cash funds, and delivering funds to the bank Handling gas card requests for the Transportation office and prescription pick-ups for Health Clinics and Behavioral Health providers

NOTE:

If you work in the Health Clinics and Public Health Division, influenza immunization is a condition of initial and continued employment, subject to compliance with federal law, (iv) actively supports and participates in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours. In the event of an emergency, as determined by the County Manager or designee, participation in preparedness and response operations should be expected. Employee may be required to fill a temporary assignment in a role different from standard duties, work hours and/or work location in preparation for, during and after the emergency. Employee may also be required to participate in relevant exercises and regular preparedness training. About Our Team Wake County Health and Human Services (WCHHS) is the consolidation of programs and services that include social services, public health, job search assistance, child support, and transportation. Our mission, in partnership with the community, is to facilitate full access to high quality and effective health and human services for Wake County residents. In addition to our numerous standard programs, Wake County Health and Human Services (WCHHS) is engaged in a number of special initiatives that are impacting services and programs throughout our entire agency. Whether legislated down from the changing regulations on the Federal or State level or bubbling up from the entrepreneurial spirit of our staff, you can always look forward to Wake County Health and Human Services implementing new and exciting enhancements to our services and programs. The Basics (Required Education and Experience) High school diploma or GED One year of job-related experience (i.e. customer service, medical records, medical office) Equivalent education and experience are accepted Please include ALL prior work experience on your application and resume. Beyond the Basics (Preferred Education and Experience) Fluency in Spanish Exceptional customer service skills Customer service experience in a fast-paced social service, health care or office environment Familiarity and experience with social services programs Administrative experience in a healthcare setting working with healthcare records including electronic medical records Cash handling experience Experience acting as the first point of contact for a company or agency How Will We Know You’re ‘The One’? Excellent customer service skills Attention to detail and accuracy Ability to serve and meet the needs of a high volume of clients Ability to adapt quickly to a variety of changing work demands Ability to handle confidential and sensitive information in a professional manner Ability to communicate effectively and work as a member of a team Detailed knowledge of the programs and services that are represented at the Southern Regional Center and a basic knowledge of other county departments/programs and resources

About This Position Location:

Southrn Regional Center Fuquay-Varina, NC 27526

Employment Type:

Regular Work Schedule:

Mon

• Fri 8:15 am
• 5:15 pm

Hiring Range:

22.48

• 26.

49

Market Range:

22.48

• 30.

51 Please include ALL prior work experience on your application and resume.

Posting Closing Date:

7:00 pm on 5/14/2025