Customer Specialist Position Available In Wake, North Carolina

Customer Specialist Triangle Home Services LLC•3.9 Apex, NC Job Details Full-time $16•$18 an hour 1 day ago Benefits Paid holidays Disability insurance Health insurance Dental insurance Paid time off Employee assistance program Vision insurance 401(k) matching Qualifications CRM software Some college Sales Customer service Call center High school diploma or GED Computer skills Communication skills Entry level

Full Job Description Job Title:

Customer Specialist Location:

United States•North Carolina•

Triangle Area Area of Interest:

Customer Service, Marketing, Sales, Call Center Position Type:

Full Time Pay:

$16•18 Hourly•Plus Commission Are you a customer-focused communicator and love to make sales? Are you looking to join a dynamic team and a place to grow? Look no further! We are seeking a motivated and personable Call Center Agent to join our dedicated Customer Service and Inside Sales team at Triangle Home Services. About Us Triangle is a leading pest control company with a reputation for delivering effective and reliable solutions to our customers. Our team is committed to providing exceptional customer service and maintaining high standards of customer service. Responsibilities Handle incoming customer inquiries via phone, email, and chat in a professional and friendly manner. Provide information about our pest control services, pricing, and packages to potential customers. Assist existing customers with inquiries, service scheduling, and account management. Effectively communicate the benefits of our pest control solutions and upsell additional services where appropriate. Collaborate with field technicians to schedule appointments and ensure timely service delivery. Maintain accurate and up-to-date customer records in our CRM system. Address and resolve customer complaints or concerns, striving to turn negative experiences into positive outcomes. Achieve individual and team sales targets and performance metrics. Qualifications Prior experience in customer service and/or sales, preferably in a call center environment. Excellent communication skills, both verbal and written. Strong problem-solving abilities and a customer-first mindset. Comfortable with sales techniques and the ability to upsell services. Proficient computer skills, including experience with CRM systems. Empathetic, patient, and able to handle challenging customer interactions. Detail-oriented with exceptional organizational skills. Positive attitude and a strong team player. High school diploma or equivalent; some college education preferred. Monday•Saturday with rotating weekends between the hours of 7:30am and 6:00pm Are you ready to? Do what you love, with people you love, making a massive difference, being compensated appropriately and having time for other passions. Benefits Health Insurance (Medical, Dental, Vision) Paid Time Off & Company Paid Holidays Company Paid Short-term Disability & Long-term Disability 401(k) Program & Company Match Employee Assistance Program Financial Assistance Programs This is an in office position. There may be times when you are asked to work at home, however, the majority of your time will be in office. We are an equal-opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. About Triangle Home Services LLC Triangle Home Services specializes in Pest Control and Lawn Care, aiming to deliver exceptional service to all our customers. We are a trusted name in the Industry.