Customer Success Associate Position Available In Wake, North Carolina

Customer Success Associate 4.0 4.0 out of 5 stars 163 Highland Avenue, Needham, MA 02494 Department Commercial Job Title Customer Success Associate Reports to Vice President of Customer Success Work Status Full-time, Exempt General Description of the role The Customer Success Associate helps to serve our clients, the clinical researchers, and ensure an exceptional experience. As a member of the team you will be responsible for the full researcher journey, from onboarding to the conclusion of a study. This includes conducting client kickoff meetings, overseeing the creation of recruitment content for the researchers’ studies, assisting in customer support, and conducting check-ins with researchers. Responsibilities & Objectives Manage & oversee the creation of various marketing and study recruitment materials Coordinate across internal and external teams to launch recruitment campaigns Build and maintain strong, long-lasting relationships with our researchers Make improvements to our current customer satisfaction methods and processes Communicate effectively with both clients and colleagues to understand & service customer needs, maximize retention and growth, and communicate performance Conduct client-facing calls and coordinate action items across internal and external teams Triage client support issues and deliver best-in-class service Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and documenting them Help gather feedback from our customers to inform our sales process, product roadmap, and marketing opportunities

Qualifications Education:

Bachelor’s degree

Required Experience:

2+ years of professional experience in client-facing roles, including customer success, marketing, account management, or sales

Skills:

Excellent communication skills, both written and oral Organized and detail-oriented Autonomous in your work and the challenge of solving complex problems Nice to

Have:

A clinical background as a research coordinator or experience running or managing clinical trials Familiar with Canva Physical Requirements Prolonged periods sitting at a desk and working on a computer. Must be able to lift up to 15 pounds at times.