Customer Support Assistant Position Available In Wake, North Carolina

Customer Support Assistant Maat Investments Ltd Raleigh, NC Job Details Part-time | Full-time $19 – $22 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Qualifications Customer service No experience needed Administrative experience High school diploma or GED 1 year Communication skills Entry level Full Job Description As a Customer Support Assistant, you’ll be the first point of contact for customers, helping them resolve issues, answer questions, and ensure a smooth, positive experience with our brand. You’ll work closely with our support and operations teams to maintain customer satisfaction and uphold our service standards. Key Responsibilities Respond promptly to customer inquiries via email, chat, and phone Provide accurate, complete, and empathetic assistance with orders, product info, and account issues Document customer interactions and follow up to ensure resolution Escalate complex issues to senior support staff when necessary Assist with returns, exchanges, and refund processes Help improve support resources, such as FAQs and help center articles Qualifications 1+ year of customer service or administrative experience (not required) Excellent written and verbal communication skills Comfortable using support tools Strong attention to detail and ability to multitask Friendly, patient, and solution-oriented mindset High school diploma required; college degree a plus What We Offer Competitive salary and benefits Supportive team culture with room for growth Paid time off, wellness perks, and professional development opportunities

Job Types:

Full-time, Part-time Pay:

$19.00 – $22.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Vision insurance

Shift:

Day shift

Work Location:

In person