Customer Support Associate Position Available In Wake, North Carolina

Customer Support Associate CES Mail Communications, Inc. Raleigh, NC Job Details Part-time | Full-time $17 – $19 an hour 1 day ago Benefits Health insurance Dental insurance 401(k) Vision insurance Qualifications Crystal Reports Microsoft Excel Customer service English Microsoft Office Project management 1 year Phone etiquette Communication skills Entry level Full Job Description Responsibilities Answer phone calls from customers, take orders, check on status of jobs, forward calls as needed, office filing. Greet customers that come in the office/call and take care of their needs. The Customer Service Representative will work together with the sales, pre-press & production team to serve our customers by understanding their expectations and then communicating and coordinating to achieve the desired outcome. Learning and keeping up to date on current postal regulations. The CSR will primarily be responsible for achieving customer satisfaction by efficiently managing: responses to requests for pricing, job entry, implementing change orders, recording alterations, monitoring production and due dates, communicating with mid-management and preparing jobs for billing. CSR will be the primary point of contact for the work they manage. Qualifications/Education • Open to applicants who do not have a college diploma • Previous Mail experience Skills Excellent communication skills, comfortably and professionally interacting directly with customers and co-workers. Outstanding project management and organizational skills. Attention to detail, while managing multiple tasks. Work successfully in both a team environment and individually, with considerable self-direction. Team Players only! Ability to work well under pressure. Able to exceptionally manage multiple high-profile projects simultaneously. Strong problem solving ability. Having solid knowledge of computers, e-mail, MS Office, Excel. Ability to add, subtract, multiply and divide in all units of measure, using whole numbers and decimals. Knowledge of Macola, Crystal Reports but not necessary – Basic Excel a must Professional telephone mannerism Enthusiasm & self-motivated

Job Types:

Full-time, Part-time Pay:

$17.00 – $19.00 per hour

Benefits:

401(k) Dental insurance Health insurance Vision insurance

Shift:

Day shift Morning shift

Experience:

Customer service: 1 year (Required)

Mail House:

1 year (Preferred) Ability to

Commute:

Raleigh, NC 27604 (Required)

Work Location:

In person