Equipment Support Technician Position Available In Wake, North Carolina

Equipment Support Technician Atech Fuquay-Varina, NC Job Details Full-time $30 – $35 an hour 19 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Flexible schedule Life insurance Referral program Qualifications Schematics Equipment repair Mid-level Technical support Microsoft Office High school diploma or GED Driver’s License Electrical experience Electrical troubleshooting 2 years Communication skills Full Job Description We are looking for a customer service oriented Technical Support Representative to provide technical communication to our customers, end users or third-party service agents of Southbend and Crown Steam commercial cooking equipment. The Technical Support Rep will manage high volume of inbound calls and should seek to create a positive experience for our customers through clear communication and quick resolution of technical issues. Responsibilities include but not limited to: Troubleshoot, diagnose, and resolve technical issues with equipment via telephone conversations or email correspondence with end users or service agents. Create warranty parts order documentation based on claim case needs and resolution. Identify and escalate support situations requiring urgent attention to the Technical Service Manager. Clearly and effectively communicate to resolve customer issues quickly and ensure the highest level of customer satisfaction. Process warranty requests & claims via all media channels quickly & effectively while maintaining the highest level of accuracy and detail. Must be able to adapt to a demanding environment and change processes. Strive for first call resolution and take ownership of customer needs and issues. Understanding of product features, potential issues, and warranty terms related to the company’s products and services. Excellent oral and written communication skills Highly organized with strong knowledge of Microsoft Office applications, warranty and ERP systems, Infor XA a plus. Must demonstrate a strong technical background along with customer relations skills. Must have working knowledge of commercial cooking equipment and its effect of gas combustion equipment. Technical background should include electrical troubleshooting and reading of schematics. Experience troubleshooting and repairing STEAM equipment a plus. Minimum of 2 years in a Technical Support role All Southbend employees are responsible for adherence to company OSHA guidelines and the Southbend Quality Management System.

Job Type:

Full-time Pay:

$30.00 – $35.00 per hour Expected hours: No less than 40 per week

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Referral program Vision insurance

Schedule:

8 hour shift Day shift Monday to Friday Ability to

Commute:

Fuquay-Varina, NC 27526 (Required)

Work Location:

In person