Healthcare Customer Support Position Available In Wake, North Carolina
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Job Description
Job Description:
CornerStone Staffing is hiring for Healthcare Customer SupportReps in Cary, NC Ideal candidate has familiarity with Heavy inboundcalls, schedule refills, patients needing status updates, etc. Workfor one of the largest independent specialty pharmacies thatspecializes in rare diseases and cancer medications. Don’t miss outon this opportunity!
APPLY TODAY
Customer Service RepresentativeLocation Cary, NC | Onsite
COMPENSATION & SCHEDULE
- $20.40/hr
- Tuesday – Saturday | 11:30am-8:00pm
EST ROLE IMPACT
As a CustomerService Representative supporting pharmacy operations, you’ll serveas a key liaison for patients, clinicians, and internal teams.
You’ll ensure high-quality customer service by managing inbound andoutbound communications, supporting medication deliverycoordination, and contributing to accurate documentation acrosssystems.
KEY RESPONSIBILITIES
- Manage inbound/outbound calls toschedule medication refills and deliveries
- Update medical claimsand patient records for referral tracking
- Answer inquiriesrelated to prescription status, financials, and insurance
- Escalate clinical questions to pharmacists or nurses as needed
- Identify and report adverse events or product complaints
MINIMUMQUALIFICATIONS
- High school diploma or GED required; Associatedegree preferred
- 1 year customer service or call centerexperience (non-retail)
- Proficiency with Microsoft Office andmanagement information systems
- Strong verbal and writtencommunication skills with attention to detail
CORE TOOLS & SYSTEMS
- Microsoft Office Suite
- Pharmacy management systems
- Medicalclaims platforms
- Call center/customer service software
PREFERREDSKILLS
- Familiarity with pharmacy operations and medicalterminology
- Experience processing medical claims
- Prior work ina medical office or healthcare support role
LEGAL NOTICE
Byapplying for this job, you agree to receive calls, AI-generatedcalls, text messages, or emails from CornerStone and itsaffiliates, and contracted partners. Frequency varies for textmessages. Message and data rates may apply. Carriers are not liablefor delayed or undelivered messages. You can reply STOP to canceland HELP for help. You can access our privacy policy at:https://www.cornerstonestaffing.com/privacy