HVAC Customer Service Representative / Dispatcher (Remote) Position Available In Wake, North Carolina

⚐ ⚑ ⚑ HVAC Customer Service Representative / Dispatcher (Remote) compensation: 600 Weekly employment type: job title:

Customer Service Rep Company:

Heating and Cooling Repair & Install and Refrigeration Location:

Remote – Must have a quiet, reliable home office setup

Hours:

Monday to Friday, 9:00 AM – 6:30 PM (45 hours/week, 30-minute unpaid lunch) About the

Role:

Heating and Cooling Repair & Install and Refrigeration is a fast-paced, high-demand HVAC company servicing both residential and commercial clients. We’re looking for a smart, reliable, and responsive Customer Service Representative who can manage a steady flow of incoming leads, customer inquiries, and appointment scheduling. This is a full-time position. You must not have any other job during these hours. We are building a performance-based team where base pay is supplemented with bonuses for lead response, attendance, and company performance.

Key Responsibilities:

Answer incoming calls, texts, and emails quickly and professionally Accept new leads through our app and call customers back within 30 to 60 seconds Schedule HVAC service appointments and update job information accurately Communicate clearly with both customers and technicians Speak confidently using HVAC terms like compressor, evaporator coil, contactor, capacitor, blower motor, condenser, and thermostat Use tools like Jobber, Monday.com, Google Sheets, and Excel for scheduling and tracking Monitor and respond to off-hour leads (outside of 9 AM-6:30 PM) — earn a bonus for each one booked Promote maintenance membership plans when appropriate Hit weekly KPIs for response time, job accuracy, and schedule management

Requirements:

Must be smart, organized, and ready to learn HVAC terminology Excellent communication and phone skills Must own a smartphone that can run our lead app and place calls quickly Quiet home office setup with reliable internet and electricity Dual-monitor setup preferred for efficient multitasking Comfortable with software like Jobber, Monday.com, Google Sheets, and Excel Must be able to work independently — no other jobs allowed during working hours No weekends or evenings required, but must be available to respond to leads that come in after hours

Compensation:

Competitive base pay Weekly bonuses for hitting attendance and performance KPIs Bonus for every off-hour lead booked Additional company-wide performance bonuses

To Apply:

Send your resume and a short 30-60 second voice recording introducing yourself and pronouncing the following HVAC terms: Compressor, Contactor, Evaporator Coil, Condenser, Capacitor, Thermostat, Blower Motor. We’re looking for clear, professional communication and a strong phone presence. Average Weekly Pay $600USD (Base Salary 1099) + Bonuses depending on performance. Principals only. Recruiters, please don’t contact this job poster.

post id:

7859101068 updated: ♥ [ ]