Live Chat Representative (Remote/Home) Position Available In Wake, North Carolina
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Job Description
Live Chat Representative (Remote/Home) Highlander Contracting Company Raleigh, NC 27603 • Remote We are seeking a proactive and customer-focused Live Chat Representative to join our team at Highlander Contracting Company. This role is essential for providing timely and effective support to our customers through live chat interactions, ensuring a positive experience and resolution of inquiries.
Responsibilities:
Engage with customers via live chat to address inquiries, provide information, and resolve issues efficiently. Maintain a high level of professionalism and courtesy in all interactions. Document customer interactions and feedback accurately in the system. Collaborate with team members to improve service processes and customer satisfaction. Stay informed about company products and services to provide accurate information to customers. Monitor chat metrics and strive to meet performance targets.
Qualifications:
High school diploma or equivalent. Strong written communication skills with attention to detail. Experience in customer service or support roles, preferably in a remote setting. Ability to handle multiple chats and prioritize effectively. Proficient in using live chat software and other relevant tools. Ability to work independently and as part of a team. If you are committed to delivering exceptional customer support and possess a strong work ethic, we invite you to consider this opportunity to join Highlander Contracting Company as a Live Chat Representative.
