Live Chat Support Specialist Position Available In Wake, North Carolina

Live Chat Support Specialist Innovative Print Marketing Wake Forest, NC • Remote Print Marketing is a leading provider of high-quality print marketing solutions. We are committed to helping businesses of all sizes reach their full potential with innovative and cutting-edge print materials. We are seeking a dynamic and customer-focused individual to join our team as a Live Chat Support Specialist. In this role, you will be responsible for providing real-time support to customers through live chat on our website. You will serve as the first point of contact for customers seeking assistance with product information, technical issues, billing inquiries, and more.

Responsibilities:

Engage with customers through live chat to provide timely and accurate solutions to their inquiries Troubleshoot technical issues and guide customers through problem-solving steps Assist customers with product information, pricing, availability, and order status Collaborate with other departments, such as technical support and sales, to resolve customer issues Maintain a positive and professional attitude while delivering exceptional customer service Document customer interactions and feedback to identify trends and improve support processes

Qualifications:

1+ years of experience in customer service or technical support Excellent communication skills, both written and verbal Proficient in typing and multitasking in a fast-paced environment Ability to problem-solve and think critically under pressure Experience with live chat software or CRM systems is a plus High school diploma or equivalent required; college degree preferred The pay range for this role is: 27.10 – 31.10 USD per hour(Remote (Wake Forest, North Carolina, US))