Medical Call Center Representative (Remote) Position Available In Wake, North Carolina

Medical Call Center Representative (Remote) Medical Professionals – 4.0 Raleigh, NC Job Details Full-time Up to $15 an hour 2 days ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Life insurance Qualifications Customer service Call center High school diploma or GED Computer skills 1 year Phone etiquette Documentation review Communication skills Entry level Full Job Description Are you passionate about helping others and delivering exceptional service? We’re hiring dedicated customer service professionals to support a fast-paced, high-volume remote call center. For over 20 years, our client has been a leader in offering competitive pay, excellent benefits, and clear pathways for career advancement. As part of this team, you’ll play a vital role in supporting members across the country, providing personalized assistance for specialty network programs. Your work will directly contribute to the organization’s mission: empowering people to live longer, healthier lives. If you’re ready to make a meaningful impact while building a rewarding career, we’d love to hear from you.

Responsibilities:

Answer incoming calls professionally, accurately, timely, and courteously Determine the nature of calls and log information in the Communication Log Access member information using proprietary systems to assist callers Forward inquiries requiring further research to the appropriate department Transfer calls to specialized queues for complex issues (e.g., claims, authorizations) Utilize available resources to provide timely responses Manage time effectively to ensure calls are answered promptly, and follow-ups are completed in a timely manner Meet or exceed minimum key job accountabilities for the Customer Service Representative role Document all calls appropriately Attend weekly staff meetings to discuss issues and promote teamwork Respond to requests from internal and external customers as needed

Qualifications:

High school diploma or equivalent required Minimum of one year of customer service experience; inbound call center experience preferred Basic computer skills Strong verbal communication skills

Compensation:

Full-time regular employees: Pay $15/hour

Remote Work:

Candidates selected for this position will receive remote training and must have a designated workspace at home with company-provided technology. A stable internet connection, with a minimum download speed of 50 Mbps and an upload speed of 10 Mbps, is required for video meetings. Apply today and interview this week! IND3

Job Type:

Full-time Pay:

Up to $15.00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Schedule:

8 hour shift Monday to Friday No weekends

Education:

High school or equivalent (Required)

Experience:

Customer service: 1 year (Required)

Work Location:

Remote