Order Coordinator/Customer Support Specialist Position Available In Wake, North Carolina

Order Coordinator/Customer Support Specialist DSA Doors – 3.5 Raleigh, NC Job Details Full-time $19 – $23 an hour 21 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Microsoft PowerPoint Microsoft Word CRM software Sage Microsoft Excel Microsoft Outlook Sales Customer service Mid-level Microsoft Office Shipping & receiving Associate’s degree Order entry 2 years Communication skills Negotiation Time management Full Job Description DSA Doors, the premium wood door manufacturing company in the United States, is looking for customer-oriented person to join us in our Raleigh, NC office. We have an excellent opportunity within our sales team our Order Coordinator/Standard Sales Specialist . You will be a point-of-contact for our customers to provide sales and support of our standard-stock products. You need to be eager to learn, ready to provide top-notch customer service and sell our quality products and be ready for other tasks as assigned to accomplish the goals and objectives of the sales group. The position is full-time with benefits, plus an opportunity to earn sales bonus!!! This is an On-Site position based in Raleigh.

Responsibilities:

Take customer orders, understand specifications, and accurately input them into the order management system. Communicate directly with customers to clarify product specifications and timelines. Coordinate with the production team to ensure customer orders are processed on time. Maintain order logs and track customer orders through the fulfillment process. Process customer requests for standard doors or products, ensuring all details are recorded accurately. Prepare quotes and price lists for customers. Assist in resolving customer complaints or issues related to product orders. Work closely with the shipping and receiving departments to ensure accurate deliveries. Experience you’ll bring: Associates degree or previous experience in customer service or inside sales Proficient in

Microsoft Office:

Outlook, Excel, Power Point, Word Strong communication & presentation skills, influencing, negotiating, analytical thinking, time management skills are essential Basic understanding of the company’s product offerings and capabilities. Ability to learn and use specialized industry software. We’ll be excited if you have: 2+ years inside sales or customer service experience in selling doors or building materials industry Sage 100 or Sage CRM experience At DSA Doors, we understand that a fulfilling career is built on more than just a paycheck. That’s why we offer a comprehensive benefits package designed to support your physical, mental, and financial well-being. From generous medical, dental, and vision coverage, including mental health support, to a robust 401k plan with company matching, we’re committed to investing in your future. Our commitment goes beyond benefits. Our culture thrives on open communication and a genuine desire to see our employees succeed. Enjoy a healthy work-life balance and company-wide celebrations for birthdays and holidays. We recognize and reward dedication with service awards, and growth is encouraged through upward mobility opportunities. Promotions from within are a core value, and you’ll have open access to leadership, empowering you to make a real difference!

Job Type:

Full-time Pay:

$19.00 – $23.00 per hour

Benefits:

401(k) Dental insurance Health insurance Paid time off Vision insurance

Shift:

8 hour shift Morning shift

Work Location:

In person