Remote – Call Center Representative Position Available In Wake, North Carolina
Tallo's Job Summary: The Remote Call Center Representative position offers $17/hr with medical, dental, and vision benefits. Responsibilities include supporting families through enrollment, making outbound calls, and serving as an enrollment expert. Requirements include 1-2+ years of call center experience, excellent communication skills, and a high school diploma. Training is provided, and schedules are flexible.
Job Description
Project Overview:
The Family Enrollment Counselor works to build and maintain positive relationships with families interested in enrolling in Connections Academy schools. The role involves delivering a superior customer experience by explaining the value and benefits of the school, ensuring parents understand the virtual school experience, and helping families make informed enrollment decisions. 100% remote | equipment provided.
- Must be flexible to work all 7 days of the week. Schedules will be assigned after 4 weeks of training. Associates will work five 8-hour shifts within the hours of operation. Monday
- Friday 8am
- 9pm EST, Saturday 9am
- 6pm EST, and Sunday 10am
- 6pm EST.
Key Responsibilities:
Work in school-specific outbound task forces to achieve enrollment goals. Support families via inbound calls, assisting them through the enrollment process. Make outbound calls to families interested in enrolling. Serve as an enrollment expert for families. Act as an ambassador for the school in interactions with students and families. Liaise between local schools and enrollment to resolve issues. Stay updated on enrollment policies and guidelines and communicate changes to families. Communicate changes in school events, policies, and guidelines through interactions with school staff and parents.
Requirements:
1-2+ years of related call center experience. Transferable experience includes (Call center, retention, enrollment, etc.) Excellent communication and interpersonal skills. Ability to build rapport and establish trust with prospective students and families. Reliable internet connection and a distraction-free workspace Must have HS Diploma or equivalent.
Details:
100% remote | Equipment provided Must have the flexibility to work Sunday
- Sunday. Schedules will be assigned after 4-week training period. Shifts (40 hours per week)
- 8-hour shift within the hours of operation. Monday
- Friday 8am
- 9pm EST, Saturday 9am
- 6pm EST, and Sunday 10am
- 6pm EST. Training (2-4 weeks): Monday
- Friday | 10:00am
- 7:00pm
EST Pay:
$17/hr. Pay cycle
- weekly | medical, dental & vision benefits offered.
Anticipated Start Date:
June 9th 2025.
